Store manager (non pharm) Medium

Boots Opticians; Bishop Auckland; On-site; GBP 30,000 - 40,000; Full time

Job summary

A major retail company seeks a Store Manager in Bishop Auckland to lead a team, drive store performance, and enhance customer service. The ideal candidate will possess strong management skills, a collaborative approach, and a passion for retail. Successful candidates will have opportunities for career advancement within beauty, healthcare, and opticians, supported by comprehensive training. The role offers a supportive and inclusive work environment as part of a leading brand.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced parental leave pay

Flexible benefits scheme

Qualifications

• Retail management and commercial experience with excellent customer service skills.
• Understanding of how to lead a team to meet performance targets.
• Ability to work at pace and respond to customer needs.
• A collaborative personality thriving in team settings.
• Desire for personal development and keeping skills updated.

Responsibilities

• Lead and inspire the store team to achieve business growth.
• Drive sales performance while prioritizing customer needs.
• Act as a brand ambassador for Boots.
• Manage store operations effectively.
• Encourage team feedback for store improvement.

Skills

Retail management experience

Customer service skills

Commercial experience

Ability to implement company strategy

Collaborative personality

Job description

Job Description

As a Store Manager you will work in store and really drive the success of your store and inspire your teams with your love for great customer care. Your passion and strategy will help the business to grow and change for the better. With opportunities to progress your career in beauty, healthcare and opticians, our training teams will ensure you have all the tools you need to succeed in your current role and beyond.

About the role

You will:

• Lead, challenge and inspire your team to deliver business growth by providing exceptional care to our customers and patients.
• Lead the sales and performance of your store, whilst keeping our customers close to heart.
• Be a passionate ambassador for our Boots brand, helping us work towards becoming the world's best pharmacy led health and beauty retailer.
• Make the shop floor your own, get to know our teams, sales and operations.
• Consider what can we do to change for the better to set Boots apart from other retailers.
• Get to know your teams – find out what they like and what they want to see change.

What you’ll need to have

These are the essential skills or experience needed to succeed in this role.

• Retail management and commercial experience, with great customer service skills.
• Understanding of how to lead and deliver a company strategy, with the ability to implement in store to drive strong performance results.
• Ability to work at pace and react to the changing needs of the customer.
• A collaborative personality and able to thrive in a team centered approach.
• A passion for keeping up to date with your own learning and development.
• Ability to coach and develop individuals and teams.

It would be great if you also have3>

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don’t match this additional criteria.

• Experience and comfortable with navigating and embracing new technology

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits schemeincluding option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more.
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third‑party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.

What's next

If you apply for this role, you will be invited to take a timed online assessment, if you require any adjustments and assistance with this please contact us at [e-mail]. Once you have completed the assessment, our team will review your application and be in touch to update you. If you’re application is successful; our in‑house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion you will be notified by email. Where a role is advertised as full‑time, we are open to discussing part‑time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Need To Know

Are you ready to take the next step in your retail career? At Boots, we’re looking for ambitious future leaders who are passionate about people, retail, and delivering outstanding results. As part of our 12‑week Store Manager Training Programme, you’ll gain hands‑on experience across a variety of stores — learning from experienced leaders and developing the skills to confidently run your own store. During training, you’ll need to be flexible to travel between different locations, but once you complete the programme, you’ll be based in your own store — ideally one of our larger flagship locations. We’re looking for individuals with the ambition to progress, who see this as the first step toward managing big stores or developing into an Area Manager role in the future.

Business Area

Retail

Function

Retail Management

Keywords

Retail, Stores, Management, Customer, Leadership, Customer Service, Manager, FMCG, Store Leadership, Profit, Loss, Sales, Retail Sales, Regional

Hours per week

37.5

Latitude,longitude 1

54.648085,-1.678996

Shift Pattern to display to candidates (displayed externally). Please select one:

Weekdays and Weekends

Airport

No

Hours per week

Over 35 hours per week

Company

UK Stores

Division

16 - United Kingdom

Should this vacancy be excluded from being posted onto the Boots.jobs career site?

No

Region

3 - North and NI

Area

118 - Durham

Store

1936 - Bishop Auckland Centre

Req Posted Date

02-Dec-2025

County

County Durham

Country

UK

Post Code

DL14 6RP

Source

Boots