Store manager (non pharm) Large

Boots.com; Southampton; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount acrossBoots

Discretionary annual bonus

38 days annual leave

Enhanced maternity/paternity/adoption"

Gift card for those expecting or adop

Flexible benefits scheme; holiday buy,

24/7 counselling and wellbeing support

MyBoosts rewards program

Job summary

Boots is seeking a Store Manager to lead one of its larger Southampton stores, where retail and healthcare come together at scale. You’ll guide a large, multi-skilled team, deliver excellent customer care, and drive sales while upholding NHS and private services.

You’ll build strong relationships with local healthcare partners, inspire your team, use data to improve performance, and ensure the store environment reflects Boots’ brand.

Qualifications

• Retail management experience in a large, fast-paced or complex environment.
• Ability to drive performance and implement strategy in-store.
• Great customer service skills and a passion for customer care.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team - helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keep customers coming back

Skills

Retail management

Customer service

Team leadership

Job description

Store Manager Are you an experienced retail manager who leads with care, takes pride in supporting customers and patients, and knows how to bring out the best in a large team? As Store Manager, you'll lead one of our larger Boots stores, where retail and healthcare come together at scale. These are destination stores that showcase the very best of our brand and are often at the forefront of new ideas, services and innovations. Guided by our purpose, "With you. For life.", you and your team will play an important role in supporting customers and colleagues through the moments that matter. Your store will be a go-to for customers with a range of needs-whether they're discovering the latest beauty products, picking up everyday essentials or accessing an ever-growing range of NHS and private healthcare services, all under one roof. In this role, you'll lead a large, multi-skilled team in a fast-moving, people-focused environment. Every day is different. You might be guiding your team through a high-volume day, helping a customer find the right product, working with senior stakeholders or building strong relationships with local healthcare partners. Over time, you'll build strong relationships with your regular customers and the local community, as well as those who choose to travel to your store - earning real trust through how you and your team show up every day. There's a lot to balance, but what matters most stays the same. You'll lead from the front, create a store where customers know they can rely on Boots, and build a strong team culture where people feel valued, confident and supported to do their best work-even when the pace picks up. If you're looking for a role where you can lead a large team, deliver strong performance and make a real impact every day, this could be your next step.

What you'll be doing

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team - helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keep customers coming back

What you'll need to have (our must-haves)

• Retail management experience in a large, fast-paced or complex environment
• Ability to drive performance and implement strategy in-store
• Great customer service skills and a passion for customer care
• A calm, flexible approach with the confidence to adapt at pace
• A collaborative style. Able to build both a strong team culture and profitable external relationships
• Passion for learning and a drive to support others to grow

It would be great if you also have

• Confidence using new technology and digital tools
• Experience in a pharmacy or healthcare environment
• Experience coaching future leaders and developing talent

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As Store Manager of a large store, you'll be perfectly placed to build your leadership capability and take the next step. Whether that's becoming General Manager of one of our high-profile Flagship stores or ultimately progressing into senior leadership roles such as Area Manager, there's plenty of room to grow at Boots. We have field-based roles that influence operations, resourcing, clinical governance and colleague development across multiple stores, as well as opportunities beyond stores. If you're looking to move into our Nottingham Support Office, we have a variety of positions across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we'll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• 38 days annual leave
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There's lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out