Store Manager - New Store Opening

The White Company; Horsham St. Faith; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading UK retail brand is seeking a Store Manager for a new location in Horsham. You will lead a high-performance team to maximize sales and deliver exceptional customer service. Responsibilities include operational management, team development, and store presentation. This position also offers competitive salaries and great benefits, including a discount on products and private medical insurance.

Benefits

50% discount on products

25 days holiday, rising to 28

Volunteer Day with a charity

Discretionary bonus scheme

Pension scheme enrollment

Private Medical Insurance

Qualifications

• Proven track record of maximising sales and profitability in a fast-paced retail environment.
• Experience in managing a team and driving performance.

Responsibilities

• Accountable for all operational and commercial activity in the store.
• Develop and motivate team for exceptional customer service.
• Manage store costs and present store reflectively of the brand.

Skills

Maximising sales

Operational management

Team leadership

Customer service

Job description

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Our Role

Be part of something exciting - we're opening a BRAND NEW STORE in the beautiful town of Horsham in February 2026!

As a Store Manager you will be fully accountable for all operational and commercial activity in your store, providing clear leadership in order to establish a high-performance team that will drive sales, achieve KPIs and deliver the exceptional service to our customers that we are known for.

You will naturally bring our PRIDE values to life, as a Passionate, inspiring and Resourceful leader, with a proven track record of maximising sales and profitability in a similar fast paced commercially driven retail environment. An Imaginative and Dedicated Manager, you will coach and develop Everyone in your team to maximise their potential and be capable of proving your knowledge and passion for The White Company.

What you'll be doing

• Manage the customer experience as part of the TWC multi-channel strategy.
• Maximise contribution by achieving budget sales and controlling costs.
• Manage store costs without jeopardising stores objectives.
• Manage the content and frequency of staff training to develop and motivate in order to achieve highest possible levels of customer service and performance.
• Manage the performance and development of the management team.
• Manage the store presentation including cleanliness, visual display and merchandising to be reflective of the brand.
• Provide feedback and information on product performance and development to appropriate departments.

Please read through the attached Job Description for more detail.

What we offer you

At The White Company, we value our employees for always going the extra mile for every one of our customers; we reward this with great benefits and competitive salaries.

• 50% discount on our products,
• 25 days holiday rising to 28 during service,
• A Volunteer Day with a charity of your choice,
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually,
• Perk Place Benefits Platform - offering a variety of discounts across wellbeing and lifestyle,
• Automatic enrolment into the Group Personal Pension scheme,
• Wagestream Money Management app - access to Wagestream gives you power over your pay and supports financial wellbeing,
• Private Medical Insurance,
• Following successful probationary completion, you'll be covered by our life assurance plan,
• Social - Christmas party/social events throughout the year

Our Equality Diversity and Inclusion statement of commitment

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities.

We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong.

We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process.

We'd love you to join us on our journey.

Our Sustainability statement of commitment

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.