Store Manager (Medium Store)

Boots; Banks; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Employee discount

Annual bonus

38 days holiday

Maternity leave

Paternity leave

Adoption leave

Flexible benefits

Job summary

Boots is seeking an experienced Store Manager to lead a medium-sized Boots store, energising the team to deliver outstanding service while driving commercial performance. You’ll coach colleagues, build local partnerships, and role-model the customer‑centred approach that Boots stands for.

In this hands-on role you’ll manage store operations on the shop floor, balance customer care with sales targets, and create a welcoming environment that makes customers and colleagues feel valued.

Qualifications

• Retail management experience leading larger or multi-skilled teams.
• Great customer service skills and a passion for customer care.
• Ability to lead performance and implement strategy in-store.
• A calm, flexible approach with the confidence to adapt at pace.
• A collaborative style. Able to build both a strong team culture and profitable external relationships.
• Passion for learning and a drive to support others to grow.
• Experience coaching future leaders and developing talent.

Responsibilities

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team - helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keeps customers coming back

Skills

Retail management

Customer service

Performance leadership

Adaptability

Team collaboration

Learning mindset

Coaching future leaders

Job description

Are you an experienced retail leader who cares about people, takes pride in great customer service, and knows how to bring out the best in your team?

At Boots, our medium-sized stores offer the energy and variety of a busy retail and healthcare environment, alongside the opportunity to build strong relationships with your team, customers and local community. Guided by our purpose, "With you. For life.", you and your team will play an important role in supporting people through the moments that matter.

Boots is always evolving, with new services and brands being introduced all the time. You'll play a key role in bringing these to life in your store-making sure they feel relevant and meaningful for your customers. Whether they're picking up everyday essentials or looking for clear, expert healthcare advice, you'll create a destination store people trust.

As a Store Manager, you'll lead from the front-setting the standard and tone for great service and a team culture that feels supportive, positive and confident. You'll create an environment where your team feels trusted and able to do their best work, and where customers know they can rely on Boots.

This is a varied, people-focused role where no two days are the same. You might be coaching and supporting your team, helping a customer find the right product, or building strong relationships with local GP surgeries and healthcare partners.

If you're looking for a role where you can lead a team, drive commercial success, grow people and make a real difference to your local community every day, this could be the next step for you.

What you'll be doing

As Store Manager, you'll report into the Area Manager and bring energy, direction and purpose to your store. This is a hands‑on leadership role where you'll get stuck in on the shop floor, supporting your team and role‑modeling how great care and strong sales performance go together.

You will:

• Lead and inspire your team to deliver exceptional service
• Drive sales and performance, balancing customer care with commercial goals
• Build strong relationships with GP surgeries, primary care networks and actively engage with the local community
• Deliver NHS and private services safely and confidently, offering clear, trusted and expert advice
• Champion the Boots brand and making your store stand out
• Get to know your people - what motivates them, and what needs to change
• Coach and support your team - helping them grow in confidence, skills and experience
• Be bold, try new things and use data and insights to look for ways to improve every day
• Create a store environment and experience your team can be proud of and that keeps customers coming back

What you'll need to have (our must-haves)

• Retail management experience leading larger or multi-skilled teams
• Great customer service skills and a passion for customer care
• Ability to lead performance and implement strategy in-store
• A calm, flexible approach with the confidence to adapt at pace
• A collaborative style. Able to build both a strong team culture and profitable external relationships
• Passion for learning and a drive to support others to grow

It would be great if you also have

• Confidence using digital tools, systems and performance insight
• Experience coaching future leaders and developing talent

Where your brilliance can take you

At Boots, your career can be as ambitious as you are. As Store Manager in a medium-sized store, you'll be perfectly placed to build your leadership capability and take the next step. Whether that means moving into a larger, more complex store, becoming Deputy General Manager of one of our Flagships, or ultimately progressing into senior leadership roles such as Area Manager, there's plenty of room to grow at Boots. We have field-based roles that influence operations, resourcing, clinical governance and colleague development across multiple stores, as well as opportunities beyond stores. If you're looking to move into our Nottingham Support Office, we have a variety of positions across areas such as Commercial, HR, Marketing, Buying, Strategy, Finance and Supply Chain. Whatever path you choose, we'll give you the tools, training, and support to be brilliant with Boots and build a rewarding and flexible career.

Rewards designed for you

• Boots Retirement Savings Plan
• Generous employee discount across Boots and partner brands
• Discretionary annual bonus
• 38 days holiday
• Enhanced maternity/paternity/adoption leave pay, and a gift card for those expecting or adopting
• Flexible benefits scheme; holiday buying, gym discounts, life assurance and more
• 24/7 counselling and wellbeing support through TELUS Health, our Employee Assistance Programme

There's lots more in our rewards and benefits package, MyBoosts, our way of helping you get the most out of the good stuff. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third‑party sites are not endorsed by Boots and may not be accurate.

A bit about us

At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.

Where a role is advertised as full-time, we are open to discussing part-time and job share options.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.