Store Manager - Luxury Fragrance Brand - London

CVUK; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading luxury fragrance house in London is seeking an exceptional Store Manager to lead its flagship boutique. In this role, you will inspire your team, elevate the customer experience, and ensure every visitor feels connected to the world of fragrance. With over 5 years of luxury retail management experience, you will drive sales, manage operations, and cultivate a positive team culture. This opportunity offers competitive salary, performance bonuses, and a creative store environment.

Benefits

Competitive salary plus performance based bonus

Generous product allowance

Healthcare cash plan

Opportunities for growth within a global luxury brand

Qualifications

• 5+ years' retail management experience within luxury beauty or premium retail.
• Strong coaching skills and a passion for team development.
• Proven commercial acumen with consistent KPI achievements.

Responsibilities

• Deliver an exquisite, personalised fragrance experience that exceeds client expectations.
• Drive sales performance and lead the store to achieve ambitious KPIs.
• Inspire, mentor, and develop your team to reach their full potential.
• Maintain pristine visual merchandising that reflects brand codes.

Skills

Leadership skills

Coaching skills

Commercial acumen

Exceptional communication

Customer relationship management

Job description

A globally celebrated luxury fragrance house is looking for an exceptional Store Manager to lead its flagship boutique in London. This is a rare opportunity to join a brand renowned for its craftsmanship, storytelling, and sensory artistry.

As Store Manager, you will be the ambassador of the brand - inspiring your team, elevating the in store experience, and ensuring every customer leaves feeling connected to the world of fragrance. This is a chance to shape the success of a landmark location and represent a house known for creativity, refinement, and emotional connection.

Why This Store Manager Role Stands Out

• Join a brand at the forefront of luxury fragrance, where heritage meets innovation.
• Lead, coach, and develop a passionate team of fragrance experts.
• Take ownership of a boutique located in one of London's most iconic retail districts.
• Work in a culture that celebrates artistry, individuality, and exceptional customer service.
• Influence the sensory journey of every client, turning visits into lasting memories.

Your Responsibilities as Store Manager

Customer Experience & Brand Ambassadorship

• Deliver an exquisite, personalised fragrance experience that exceeds client expectations.
• Build deep and lasting client relationships, focusing on retention, loyalty, and CRM excellence.
• Ensure all team members embody the brand values and act as true fragrance consultants.

Commercial & Retail Excellence

• Drive sales performance and lead the store to achieve ambitious KPIs.
• Analyse commercial reports, client insights, and opportunities to maximise performance.
• Implement effective strategies to elevate conversion, ATV, and overall store productivity.

People Leadership

• Inspire, mentor, and develop your team to reach their full potential.
• Foster a positive, collaborative, and empowered team culture.
• Lead by example in product knowledge, storytelling, and service rituals.

Store Operations & Visual Presentation

• Maintain pristine visual merchandising that reflects brand codes and seasonal storytelling.
• Oversee stock management, replenishment, and fragrance tester inventory.
• Ensure compliance across audits, processes, fragrance handling, and operational standards.

What We're Looking For

• 5+ years' retail management experience within luxury beauty, fragrance, fashion, or premium retail.
• A natural leader with strong coaching skills and a passion for team development.
• Proven commercial acumen with consistent KPI achievements.
• A deep appreciation for fragrance, luxury craftsmanship, and sensory retail.
• Exceptional communication, organisation, and problem solving abilities.
• Someone who thrives in a client focused environment and loves building relationships.

What's On Offer

• Competitive salary plus performance based bonus structure.
• Generous product allowance and staff discount across the fragrance collection.
• Healthcare cash plan and enhanced wellbeing support.
• Opportunities for growth within a global luxury brand.
• A beautifully designed store environment that celebrates creativity and individuality.