Store Manager - London, Carnaby Street

DR. MARTENS; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading footwear brand is seeking a Store Manager for their London Carnaby Street location. The role involves leading a diverse team, driving sales performance, and ensuring excellent customer service standards. Candidates should have passion for the product, experience in retail management, and strong coaching skills. Competitive benefits include discounts, bonus incentives, and opportunities for career growth.

Benefits

Bonus incentives

Welcome pair of Docs

65% off all footwear

50% off all accessories

Generous holiday allowance

Matched pension contributions

Private Healthcare

Opportunities for growth

Qualifications

• Experience in Assistant Manager or Supervisor role, preferably in fashion/lifestyle.
• Experience in coaching, developing and mentoring retail teams.
• Ability to drive others to achieve store goals.

Responsibilities

• Manage day-to-day retail operations to meet company expectations.
• Ensure Health & Safety and security within the store.
• Drive sales performance targets and customer service standards.

Skills

Passion for product

Coaching and mentoring

Sales orientation

Communication skills

IT literacy

Tools

Microsoft Office

EPOS systems

Job description

Overview

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of rich heritage. As brand custodians, we are lucky to work for a dynamic, thriving, and ethical business, with people from diverse backgrounds, who bring their true selves to work, and where anyone can grow their career. We are guided by three core values that are at the heart of everything we do: Be Yourself, Act Courageously, and Show You Care. They make us who we are and inspire us to push boundaries, embrace our individuality, and stand up for what\'s right.

Note: This description preserves the original language and reflects the role and expectations for the Store Manager – London, Carnaby St.

The gig

• Store Manager – London, Carnaby Street: lead the diverse team at our London Carnaby Street store and provide leadership and direction to deliver an outstanding service offer that supports the delivery and growth of Dr. Martens.

Responsibilities

• Day-to-day retail operations (including staffing, training, sales, visual merchandising, key-holding, administration, banking and floor planning) to meet company expectations
• Overall responsibility for Health & Safety and security issues within the store, including implementing search procedures; achieving set KPI’s in line with the store\'s budgets
• Monitoring P&L and managing all controllable costs for the store (including payroll)
• Driving sales performance targets (e.g. Conversion, ATV & UPT)
• Implementing and driving high standards of customer service within the store
• Ensuring appropriate stock management procedures are followed including stock take, deliveries, loss prevention, etc.
• Managing and developing the store team to ensure accountability for delivering against performance targets (sales revenue, inventory, mystery shop, etc.), efficient operations and enhancing customer experience

• Great relationship management that delivers results through effective teamwork.
• You’ll be a proud custodian to our DM’s culture, embodying what we stand for and encouraging others to do the same.
• You’ll help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members.
• You will take ownership for your own development, proactively seeking out feedback to build self-awareness.
• You will bring the outside-in; you’ll share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving.
• You’ll lead the way and role model on all things DE&I & wellbeing.

Requirements

• Passion for our product.
• Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues).
• Sales oriented and able to drive others to achieve store goals and objectives.
• Excellent communication, numeracy & literacy skills.
• Good IT literacy – experience of Microsoft Office applications, scheduling tools, cash management & EPOS systems
• Demonstrate resilience and think quickly on their feet on how to resolve emergent issues.

What’s in it for you?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private Healthcare
• Complimentary access to virtual GP via the RetailTrust
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

EEO and inclusion

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.

Your fundamentals

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it.