Store Manager — Lead Team, Deliver Exceptional Service

Toolstation Limited; Wembley; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

30 days holidays

Pension & life cover

Bonus scheme

Cycle to work

Save and buy as you earn

Staff discounts

Financial education

Recognition awards

Discounts at 1000 retailers

Job summary

Toolstation Limited in Wembley is seeking an energetic Store Manager to lead our team and deliver exceptional customer service. You will oversee daily store operations, manage deliveries, stock shelves and drive sales through service excellence.

The role requires hands-on leadership, resilience and flexibility to start early and finish late. You’ll develop future leaders, foster a positive culture and ensure the branch remains a top performing part of the Travis Perkins group.

Qualifications

• Proven track record leading high-performing retail teams.
• Ability to deliver sales through superb customer service.
• Willingness to muck in and develop future leaders.

Responsibilities

• Deliver great service and ensure the team delivers sales through service.
• Unpack deliveries, stock shelves, open/close the branch, keep the branch clean.
• Inspire and coach the team, fostering a positive workplace culture.
• Build relationships and support future business growth and succession.

Skills

Retail leadership

Team development

Customer focus

Resilience

Flexibility

Motivation

Job description

Toolstation Limited in Wembley is seeking an energetic Store Manager to lead our team and deliver exceptional customer service. You will oversee daily store operations, manage deliveries, stock shelves and drive sales through service excellence.

The role requires hands-on leadership, resilience and flexibility to start early and finish late. You’ll develop future leaders, foster a positive culture and ensure the branch remains a top performing part of the Travis Perkins group.