Store Manager: Lead Holiday Retail & Customer Experience

TUI Group; Bromsgrove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading travel company seeks a Store Manager for their Bromsgrove location. You will lead a team to enhance customer service and sales results while creating unforgettable holiday experiences. Responsibilities include team leadership, managing customer relations, and driving sales. You will enjoy a competitive salary of £15.34 per hour, commission opportunities, and benefits including health and wellbeing support, and career development.

Benefits

Commission and discretionary bonus schemes

Fantastic holiday benefits

Investment in development and career progression

Pension scheme and life assurance

Qualifications

• Experience in retail management is preferred.
• Capability in handling customer feedback effectively.
• Strong understanding of sales targets and team development.

Responsibilities

• Lead by example and inspire your team.
• Develop team members to resolve complaints proactively.
• Spot trends using customer feedback for improvement.
• Drive your team to meet sales and service goals.
• Recruit and retain talent to maintain engagement.

Skills

Customer service skills

Team leadership

Sales proficiency

Ability to resolve complaints

Job description

A leading travel company seeks a Store Manager for their Bromsgrove location. You will lead a team to enhance customer service and sales results while creating unforgettable holiday experiences. Responsibilities include team leadership, managing customer relations, and driving sales. You will enjoy a competitive salary of £15.34 per hour, commission opportunities, and benefits including health and wellbeing support, and career development.