Store Manager — Lead Coffee Team & Customer Experience

EC SHIRLEY SOLIHULL LIMITED; Metropolitan Borough of Solihull; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local coffee shop in Solihull is seeking a passionate Store Manager to lead operations and a dedicated team. You will manage daily activities, drive sales, and ensure exceptional customer service while fostering a positive work environment. Candidates should have experience in a supervisory role, a love for coffee, and strong leadership skills. The position offers a supportive work atmosphere with opportunities for growth, along with performance bonuses and employee discounts.

Benefits

Performance bonuses

Employee discounts

Free food

Qualifications

• Previous experience in a management or supervisory role, ideally in hospitality.
• Passion for coffee and creating exceptional customer experiences.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations and lead the team in achieving sales targets.
• Supervise, coach, and mentor baristas and kitchen staff.
• Ensure outstanding customer service and product quality.

Skills

Leadership skills

Organisational skills

Communication skills

Customer service focus

Job description

A local coffee shop in Solihull is seeking a passionate Store Manager to lead operations and a dedicated team. You will manage daily activities, drive sales, and ensure exceptional customer service while fostering a positive work environment. Candidates should have experience in a supervisory role, a love for coffee, and strong leadership skills. The position offers a supportive work atmosphere with opportunities for growth, along with performance bonuses and employee discounts.