Store Manager: Lead, Coach & Elevate Customer Experience

Jewells; Newcastle upon Tyne; On-site; GBP 100,000 - 125,000; Full time

Job summary

A vibrant jewellery retailer in Newcastle upon Tyne is seeking a Store Manager to lead the team and drive sales. You will inspire your team to deliver excellent customer experiences and oversee store operations, including inventory management and visual merchandising. The ideal candidate has retail leadership experience and is passionate about coaching others. Full, accredited piercing training is provided, along with a competitive salary and benefits.

Benefits

Competitive salary + bonus + commission

Fully paid piercing training

Jewellery allowance and team discounts

Career growth opportunities

Birthday day off

Qualifications

• Proven experience as a Store Manager or strong Assistant Manager ready for the next step.
• A commercial mindset with confidence in driving KPIs and sales.
• Strong inventory management skills with an eye for detail.
• A passion for visual merchandising.
• A natural coach who thrives on developing people.
• Full-time availability (40 hours per week), including evenings and weekends.

Responsibilities

• Inspire, coach, and develop your team to deliver standout service.
• Take accountability for KPIs, sales growth, and store productivity.
• Oversee stock accuracy, deliveries, replenishment, and loss prevention.
• Ensure displays are inspiring and consistently updated.
• Manage appointments, cash handling, compliance, and store standards.
• Coach and develop future leaders.

Skills

Retail leadership

Inventory management

Visual merchandising

Coaching and developing others

Customer service

Job description

A vibrant jewellery retailer in Newcastle upon Tyne is seeking a Store Manager to lead the team and drive sales. You will inspire your team to deliver excellent customer experiences and oversee store operations, including inventory management and visual merchandising. The ideal candidate has retail leadership experience and is passionate about coaching others. Full, accredited piercing training is provided, along with a competitive salary and benefits.