Store Manager - Hayle, West Cornwall

Marks & Spencer; Angarrack; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

20% colleague discount across M&S and

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension

Induction and training programmes

Wellbeing support

Volunteer day

M&S Choices perks

Job summary

Marks & Spencer in the United Kingdom is seeking a senior store leader to deliver the full retail plan, drive performance across commercial, operational, visual and people metrics, and own the transformation agenda. You will coach managers, grow talent, and create an environment colleagues want to be part of.

You will use data to unlock opportunities, make fast, confident decisions, and drive profit, service, and efficiency while pushing digital adoption across channels.

Qualifications

• Experience leading large teams in fast-paced retail environments.
• Strong delivery focus with an eye for standards and results.
• Clear, direct communication with the ability to motivate colleagues.
• Resilient and transformative mindset to shape the future of the store.
• Plan, performance manage, and balance big-picture with detail.

Responsibilities

• Lead the delivery of the full retail plan across the store to hit key metrics.
• Set strategy and direction; ensure every colleague knows their role and is held accountable.
• Own the change agenda and drive transformation initiatives with pace.
• Coach managers, grow talent, and create an inspiring store environment.
• Use data to unlock opportunities and boost profit, service, and efficiency.
• Drive digital adoption and omnichannel capability across platforms.
• Represent the store and ensure follow-through on improvements.
• Create an exceptional customer journey through standards and visual merchandising.

Skills

Large team leadership

Retail operations

Data-driven decisions

Digital adoption

Stakeholder management

Job description

• Lead the delivery of the full retail plan across the store driving commercial, operational, visual and people performance to deliver against the key retail metrics.
• Set the strategy and direction for the store, making sure every colleague knows their part to play and is held to account for delivering it.
• Own the change agenda landing transformation initiatives with clarity, urgency and pace.
• Build a high-performance culture by coaching managers, growing talent, and creating a store environment colleagues want to be a part of.
• Use data and insight to unlock opportunity, making fast, confident decisions that drive profit, improve service, and boost efficiency.
• Drive digital adoption and omnichannel capability – helping teams sell across all platforms and channels.
• Be the voice of your store – representing your people, saying it as it is and owning the follow-through on what needs to improve.
• Create an exceptional customer journey through consistent standards, inspiring visual merchandising, and diverse teams that go the extra mile.

Who you are:

• A proven leader of large teams in a fast-paced retail environment, with a sharp focus on delivery, standards and results.
• Confident working across all areas of store performance, including commercial, visual, operations and people and knowing how to bring them together for impact.
• A clear and direct communicator, with the courage to make tough calls and the skill to bring colleagues with you.
• Resilient and passionate about delivering in a transformational environment, where you can challenge the norm and be a part of delivering a business fit for future.
• Be strong on planning, performance management and resilience. You can balance the big picture with the detail and always hold the line and set expectations.
• A proven track record of performance management, able to lead teams to deliver results at pace.
• Confident using digital tools, data and systems to make better, faster decisions and coaching others to do the same.
• Skilled in building partnerships across your team, your peers and your region to share insights, solve problems and deliver transformation.

What’s in it for you:

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.

Competitive holiday entitlement with the potential to buy extra holiday days!

Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.

A generous Defined Contribution Pension Scheme and Life Assurance.

A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.

Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.

Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.

Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.

A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it?

Job Info

• Job Identification 125559
• Job Category Retail Management
• Posting Date 08/18/2026, 02:21 PM
• Apply Before 09/05/2026, 11:00 PM
• Job Schedule Full time
• Locations West Cornwall Retail Park, HAYLE, Cornwall, TR27 5LZ, GB