Store Manager - Gillingham

Pets at Home Limited; Brompton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading pet care retailer is seeking a Store Manager to oversee operations at their Gillingham location. The successful candidate will be responsible for driving sales, leading a team, and ensuring excellent customer service. Ideal applicants will have at least 2 years of management experience in retail and strong communication skills. This position offers competitive benefits including annual bonuses and generous paid leave.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday day off

Life assurance

4% company pension contribution

Colleague discounts

Qualifications

• At least 2 years of management experience in a retail environment.
• Proven track record of delivering excellent results.
• Flexibility to work a 7-day shift pattern, including weekends.
• Strong communication and leadership skills.

Responsibilities

• Overseeing all aspects of daily operations.
• Leading and inspiring your team to achieve sales targets.
• Creating a positive working environment for colleagues.
• Ensuring health and safety compliance.
• Delivering outstanding customer service.

Skills

Management experience

Communication

Leadership

Customer service

Sales targets

Job description

We're looking for a Store Manager to lead our team in Gillingham Dorset. Reporting directly to the Area Manager, you'll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers.

Your key responsibilities will include:

• Overseeing all aspects of daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and exceed KPIs.
• Creating a positive and fun working environment for your colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

We'll provide industry‑leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

Qualifications

• At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast‑paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7‑day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

At Pets at Home, we're passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community‑focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• A birthday day off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.