Store Manager: Customer Experience Leader & Growth Driver

Sainsbury's; Stoke-on-Trent; On-site; GBP 100,000 - 125,000; Full time

Job summary

A major UK grocery retailer is looking for a Store Manager to oversee daily operations and lead a dedicated team. You will be responsible for delivering outstanding customer experiences, managing performance, and ensuring the store runs smoothly in a fast-paced environment. Candidates should possess strong leadership skills and have the ability to drive employee engagement while navigating challenges in retail. An attractive benefits package, including healthcare and bonuses, is offered.

Benefits

Private Healthcare

Interest-free car loan

Annual bonus scheme

Discount card

Generous holiday entitlement

Pension matching

Wellbeing support

Cycle to Work scheme

Qualifications

• Experience leading a fast-paced operation.
• Ability to improve customer journeys.
• Confidence in navigating employee relations.

Responsibilities

• Lead a team to deliver excellent customer service.
• Ensure operational performance and safety standards.
• Manage financial outcomes while driving team engagement.

Skills

Customer experience focus

Leadership

Data-driven decision making

Employee relations management

Change management

Job description

A major UK grocery retailer is looking for a Store Manager to oversee daily operations and lead a dedicated team. You will be responsible for delivering outstanding customer experiences, managing performance, and ensuring the store runs smoothly in a fast-paced environment. Candidates should possess strong leadership skills and have the ability to drive employee engagement while navigating challenges in retail. An attractive benefits package, including healthcare and bonuses, is offered.