Store Manager, Chiswick (7210)

Save the Children; Chiswick; On-site; GBP 30,000 - 40,000; Full time

Job summary

A charitable organization in Chiswick seeks a passionate Store Manager to lead a dedicated volunteer team and enhance retail operations. You will be responsible for driving sales, improving community relations, and maintaining brand standards in a vibrant retail environment. Ideal candidates will have strong leadership experience in retail, a keen sense of fashion, and excellent interpersonal skills. This position offers competitive pay, generous holidays, and employee benefits.

Benefits

Competitive Pay

Generous Holidays

Pension & Life Assurance

Employee Discounts

Maternity/Adoption Benefits

Paternity Leave

Additional benefits such as cycle to work scheme

Qualifications

• Proven leadership experience in retail or charity with team management.
• Strong sense of fashion retailing and customer engagement.
• Experience working to sales targets with data interpretation skills.
• Excellent communication abilities with volunteers and customers.
• Flexible approach to adapt in a retail environment.

Responsibilities

• Lead and support a volunteer team for store operations.
• Ensure excellence in visual merchandising and stock management.
• Analyze sales performance and local trends to maximize profits.
• Build strong local community links to grow the supporter base.
• Diversify product offers based on community insights.

Skills

Leadership experience

Fashion retailing

Commercial awareness

Interpersonal skills

Problem-solving

Job description

Store Manager – Mary's Living & Giving Store, Chiswick

Save the Children UK has an exciting opportunity for a collaborative and fashion-savvy retail leader with strong volunteer management experience to join us as our Store Manager for our Mary's Living & Giving (MLG) Store in Chiswick, London , where you'll inspire a longstanding and dedicated volunteer team to deliver an exceptional retail experience and maximise income that helps transform children's lives.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About the role

As Store Manager , you will lead one of our flagship Mary's Living & Giving stores – a premium, fashion-forward charity retail concept created in partnership with Mary Portas. You'll be responsible for the day-to-day management of the Chiswick store, ensuring that it not only meets its commercial goals but continues to offer a unique, community-focused shopping experience that reflects the MLG brand.

You'll lead and support a passionate team of around 40 volunteers, maintaining their engagement while evolving the store's offer to reflect local trends and align operationally with other Mary's Living & Giving stores across the network.

In this role, you will :

• Lead, motivate, and develop a diverse volunteer team, creating an inclusive, supportive and empowering culture that celebrates each individual's contribution.
• Manage all aspects of store operations, ensuring excellence in visual merchandising, stock management, and customer service standards.
• Analyse sales performance and local trends to maximise income and profit, while maintaining the premium and distinctive MLG brand identity.
• Build strong links with the local community to grow the store's supporter base and reputation as a destination for high-quality womenswear and new goods.
• Diversify the product offer in line with community insight and MLG strategy, ensuring the store remains relevant, inspiring, and competitive.
• Ensure compliance with Save the Children's policies, safeguarding, and operational standards.

About you

To be successful, it is important that you have :

• Proven leadership experience in retail or charity retail, with a track record of managing and motivating teams (paid or volunteer).
• A strong sense of fashion retailing, with the ability to curate, present and sell products to a fashion-conscious, label-driven customer base.
• Commercial awareness and experience of working to sales targets, with the ability to interpret data and identify growth opportunities.
• Excellent interpersonal and communication skills, able to engage confidently with volunteers, customers, and the wider community.
• A flexible, positive, and resilient approach, with the ability to adapt and problem-solve in a fast-moving retail environment.
• Commitment to Save the Children's vision, mission and values.

To learn more about the position, please review the How Our Shops Operate and Job Description in the attached Documents.

This role will be based on-site in the Chiswick, London shop. We're looking for someone able to work 5 days (35 hours) per week to include weekend working.

What we offer you :

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.
• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.
• Pension & Life Assurance – Secure your future with excellent contributions.
• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.
• Maternity / Adoption Benefits – Get 21 weeks of full pay after just six months of employment.
• Paternity / Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.
• Additional benefits : include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan