Store Manager - Cardiff Grand Arcade

Costa Coffee; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading coffee retailer in Cardiff is seeking a Store Manager to enhance customer experiences and develop a successful team. This role involves managing sales, creating an inviting atmosphere, and driving customer loyalty. Ideal candidates will be effective leaders with a passion for high standards. Benefits include a pension scheme, bonuses, and substantial employee discounts on food and drinks.

Benefits

Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions

Incentive scheme bonuses

Qualifications

• Proven experience in managing and developing successful teams.
• Ambitious character willing to contribute to growth.
• Strong commitment to high standards as a brand ambassador.

Responsibilities

• Meet customer needs and drive a strong service culture.
• Create a welcoming store environment.
• Own sales and profit management.
• Train and develop team members.

Skills

Leadership

Team development

Customer service

Strategic thinking

Ability to work under pressure

Job description

Overview

Being a Store Manager means so much more than running a store. It's your chance to own something and really define your success - which means you'll be meeting all customer needs and driving a strong customer service culture while creating the perfect setting that customers want to return to again and again. Taking ownership of sales, profit, your teams and recognition is also part of the role.

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz, and proudly making greatness every day.

And as a Store Manager, you can too. So, why Costa?

Responsibilities

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Qualifications

• A strong leader with experience managing and developing successful teams
• A forward thinker with one eye on where we're heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Someone who thrives under pressure

Benefits

• Access to the Coca‑Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)
• And that's not all. Explore even more of our perks here: https://costaperks

We're passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.