Store Manager - Birmingham

Pertemps London; Tyseley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A self-storage company is looking for a Store Manager in Tyseley to drive growth and profitability. The successful candidate will manage a small team, develop staff, and enhance customer service. Responsibilities include implementing marketing plans and ensuring compliance with health and safety standards. Previous experience in customer service or sales, as well as leadership roles, is essential. This is a permanent role with a bi-annual bonus scheme and various employee benefits including parking on-site.

Benefits

Career progression

Investment in training

Exclusive membership perks

Bi-Annual bonus

Parking available on site

Qualifications

• Experience in customer service or sales, preferably in self storage, retail or hospitality.
• Experience as a duty manager, cover manager, team leader, operations manager or supervisor.
• Ability to motivate and develop a team.

Responsibilities

• Manage and develop a small team.
• Assist with recruitment and training.
• Ensure excellent customer service and manage enquiries.
• Implement marketing strategies to increase revenue.
• Monitor compliance with operational procedures.

Skills

Customer service

Team leadership

Sales experience

Job description

We have a rare opportunity as a Store Manager for a reputable self storage company. You will be responsible for maximising growth and profitability with the store team, marketing and selling storage space whilst ensuring a safe working environment.

This is an exciting opportunity to work as a Store Manager for a reputable company with:

Opportunities

• An excellent career in a stable, growing business
• Investment in your training and progression
• Exclusive membership perks
• Permanent role
• No overtime, Standard holidays, Pension etc
• Bi-Annual bonus scheme
• Long Service recognition
• Parking available on site

Store Manager Duties

• Manage a small team and carry out personal development meetings
• Motivate, coach and support the team to enable them to achieve their best
• Assist with the recruitment, training and continual development of new and existing employees and ensure fair staff rotas
• Respond effectively to the diverse needs of each customer
• Manage and accurately record all enquiries to provide excellent customer service
• Identify opportunities for increasing storage occupancy and revenue
• Ensure a Marketing Plan is in place to achieve the store financial targets
• Design and carry out marketing and sales activity plans
• Monitor and improve conversion rates and mystery shop scores
• Ensure compliance with company operational and financial procedures
• Ensure all Health & Safety procedures are adhered to and up to date
• Identify any store repair & maintenance issues, report and follow up
• Ensure the store presents itself to a high standard of cleanliness

This is a fantastic opportunity to join a friendly team as a Store Manager to develop and enjoy your career! If you have worked in customer service or sales such as within self storage, retail or hospitality as well as experience as a duty manager, cover manager, team leader, operations manager or supervisor we would love to hear from you.