Store Manager - Birmingham

Pertemps London; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A reputable self storage company in Birmingham is seeking a Store Manager to maximize growth and profitability. Your role will involve leading a team, enhancing customer service, and implementing effective marketing plans. Ideal candidates will have prior experience in customer service or sales in relevant industries. This offers a stable career path with excellent training and progression opportunities, alongside a bi-annual bonus scheme and other benefits.

Benefits

Stable career in a growing business

Training and progression investment

Exclusive membership perks

Permanent role

Bi-Annual bonus scheme

Long Service recognition

Parking available on site

Qualifications

• Experience in customer service or sales within self storage, retail, or hospitality.
• Past roles as duty manager, cover manager, team leader, operations manager, or supervisor.

Responsibilities

• Manage a small team and carry out personal development meetings.
• Motivate and support the team to achieve their best.
• Assist with recruitment and training of new and existing employees.
• Identify opportunities for increasing storage occupancy and revenue.
• Ensure compliance with Health & Safety procedures.

Skills

Customer service

Sales strategy

Team management

Motivation and coaching

Job description

We have a rare opportunity as a Store Manager for a reputable self storage company. You will be responsible for maximising growth and profitability with the store team, marketing and selling storage space whilst ensuring a safe working environment.

Benefits

• An excellent career in a stable, growing business
• Investment in your training and progression
• Exclusive membership perks
• Permanent role
• No overtime, Standard holidays, Pension etc
• Bi-Annual bonus scheme
• Long Service recognition
• Parking available on site

Store Manager Responsibilities

• Manage a small team and carry out personal development meetings
• Motivate, coach and support the team to enable them to achieve their best
• Assist with the recruitment, training and continual development of new and existing employees and ensure fair staff rotas
• Respond effectively to the diverse needs of each customer
• Manage and accurately record all enquiries to provide excellent customer service
• Identify opportunities for increasing storage occupancy and revenue
• Ensure a Marketing Plan is in place to achieve the store financial targets
• Design and carry out marketing and sales activity plans
• Monitor and improve conversion rates and mystery shop scores
• Ensure compliance with company operational and financial procedures
• Ensure all Health & Safety procedures are adhered to and up to date
• Identify any store repair & maintenance issues, report and follow up
• Ensure the store presents itself to a high standard of cleanliness

This is a fantastic opportunity to join a friendly team as an Store Manager to develop and enjoy your career! If you have worked in customer service or sales such as within self storage, retail or hospitality as well as experience as a duty manager, cover manager, team leader, operations manager or supervisor we would love to hear from you!