Store Manager at Crew Clothing

Crew Clothing; Brighton; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Uniform contribution

Future‑Focused Pension Plan

Referral program

Professional development

Empowering work environment

Job summary

Crew Clothing in Brighton is seeking a Store Manager to lead a high‑performing team and drive sales, KPI results, and outstanding customer service. This full‑time, on‑site role requires strong leadership, visual merchandising, and commercial acumen to maintain the premium brand standard.

You will recruit, coach, and develop staff, manage payroll and budgets, and ensure a consistently engaging shopping experience for customers. Experience in retail leadership is essential.

Qualifications

• Excellent customer service and sales focus required.
• Strong visual merchandising and brand standards knowledge.
• Able to lead, coach and develop a retail team.
• Effective communicator with commercial awareness.

Responsibilities

• Drive like-for-like growth in sales and KPIs.
• Maintain impeccable visual merchandising and stock availability.
• Follow instructions from senior retail team.
• Coach and appraise team based on KPIs, manage underperformers.
• Ensure brand integrity and uniform standards.
• Control payroll and store expenditures within budget.
• Train and induct the team to deliver excellent customer service.

Skills

Customer service

Sales & targets

Visual merchandising

Commercial awareness

Communication

IT skills

Tools

IT skills

Job description

Store Manager – Full Time (37.5 hours per week) – Crew Clothing, Brighton, ENG, GB. This Full time on site position offers great opportunities for career growth.

At Crew Clothing, we believe clothes are about so much more than "just clothes". Designed with the spirit of the south coast in every stitch, our crossed oars are a mark of timeless British style. These are clothes for life's best moments. We believe in collaboration, kindness and creativity, in celebrating our successes and championing our customer at every step of the way. From ’93 to now, people have been at the heart of everything we do. Its in our name – Crew.

Purpose of the role:

You will be the one to take full accountability in driving consistent improvement to the store's sales, KPIs and all other areas of measured success. You will recruit, retain, motivate and develop the team to drive the success of the store, whilst maintaining exceptional visual merchandising standards throughout the store and create a shopping experience that delights our customers every time.

Responsibilities:

• Delivering LFL. growth of both sales and KPI performance in the store
• Maintaining impeccable visual merchandising standards throughout the store ensuring effective use of space and stock availability
• Complying with reasonable instructions from senior members of the retail team
• Developing, reviewing and appraising your team based on key performance indicators and performance managing poor performers
• Ensuring integrity of the brand is maintained through correct behaviours and uniform standards of the team
• Controlling payroll and other store expenditures ensuring they come within budget
• Training and inducting your team to deliver excellent customer service

Key Skills and Experience:

Essential:

• Customer service focused
• Sales and target driven
• Excellent visual merchandising skills
• Commercial awareness
• Good communication skills

Desirable:

• Good IT skills
• Experience of managing poor performance
• Experience of working in a premium fashion brand

Benefits:

• Uniform Contribution: Dress for success with our uniform contribution, ensuring you look and feel professional without the extra cost.
• Future‑Focused Pension Plan: Invest in your future with our comprehensive pension plan designed to provide you with peace of mind for the years to come.
• Rewarding Referral Program: Bring your friends on board and be rewarded! Our referral program recognises the power of your recommendations and rewards you for contributing to our team’s growth.
• Comprehensive Professional Development: Elevate your career and reach your full potential.
• Empowering Work Environment: Thrive in our supportive and rewarding culture that celebrates your achievements and fosters your personal and professional growth.

INDMANAGE