Store Manager - 36 Hours (FTC)

JoJo Maman Bébé; Royal Leamington Spa; Sur place; GBP 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Extra leave

Birthday time off

Pension scheme

Cycle to work

Pay yourself app

Résumé du poste

JoJo Maman Bébé is seeking a Store Manager to lead a busy retail store in the UK. You will drive sales, oversee Omni-Channel fulfilment, and foster a high-performing team through training and development.

Responsibility includes stock control, customer service excellence, and ensuring brand standards while delivering a safe, welcoming store environment. The role emphasizes ownership of KPIs, staff rotas, and performance management, with a focus on delightful customer experiences and community

Qualifications

• Previous experience as a Store Manager within a retail environment.
• Previous customer service and sales experience.
• Competent IT skills and excellent systems ability.

Responsabilités

• Lead store operations and ensure Omni-Channel performance.
• Manage Ship from Store and Click & Collect orders.
• Set and chase targets to meet store forecasts.

Connaissances

Store management

Customer service

Sales ability

IT systems

Team development

Analytical thinking

Communication

Attention to detail

Outils

IT systems

Description du poste

Your role in the JoJo story…

Previous applicants need not reapply

Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail , we have the perfect role for you!

Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our store managers own their store, managing them as an individual business centre. As such you will take great pride in your store, your team, and your customers.

Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. You will be the driving force of the store ensuring sales targets are met, customer service is outstanding, and your team is trained and motivated to continuously amaze our customers. Pride in your store will mean you never stop pursuing perfection.

This position is offered as a fixed-term contract until 31st October 2027.

A peek into your daily adventures:

• Making sure your team is equipped to uphold our B Corp principles and USP.


• Own the overall performance of your store within an Omni-Channel setting. This includes managing all Ship from Store orders and Click and Collect orders to satisfy our customer needs.


• Take ownership of celebrating the successes of the store performance with your team and manage any shortfall in reaching forecast by breaking down the requirement into easy to achieve targets.


• Stock accuracy is of great importance to fulfil instore and Omni orders therefore you will be skilled at stock control and stock integrity principles.


• No job will be too small for you and you'll create a fun, lively and safe environment for our customers and your team. You will lead by example by including yourself in all operational tasks.


• You will find training and team development enjoyable and will use all training resources to the fullest potential. This includes embracing virtual and digital training for yourself and your team members.


• Outward ambassador of our B Corp principles, driving the culture through all business practices and team management.


• Organise rotas and holiday allocation in a fair way.


• Delegate responsibilities fairly which will stimulate and offer development throughout the team.

A typical week would be 4 x 7.5 & 1 x 6 hour shifts however, flexibility is required in line with store requirements.

Skills that make you shine:

• Previous experience as a Store Manager within a retail environment.


• Previous customer service and sales experience


• Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.


• We don't like hard sales techniques, but you'll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers' needs.


• The ability to train and develop your team is an essential quality for this position.


• You'll be analysing the store's performance, so a strong analytical ability is a must have.


• You'll be a great communicator with the ability to manage the concerns of the team.


• We like to keep our stores looking tip top, so you'll have a keen eye for detail.

Please note: We will only recruit individuals who are over the school leaver's age.

To find out more about the school leaver age for England, Wales, Scotland and Northern Ireland- Please click the following link:

https://www.gov.uk/know-when-you-can-leave-school

Just to give you a taste of our culture, we’ll be looking for you to:

• Be a brand ambassador, safeguarding our values and ethos.


• Demonstrate honesty and respect in every interaction.


• Foster collaboration and open, active listening


• Take ownership of all aspects of the role.


• Proactively finding solutions to problems.


• Leading a team.

Perks and Benefits:

• Extra day of annual leave for each year you're with us, up to 38 days.


• Is it your birthday? Take it off and celebrate!


• Helping plan for the future - enhanced pension scheme.


• Get on the move - cycle to work scheme.


• Financial wellbeing app - pay yourself 40% of your earned wages whenever you want.


• Saving scheme with Smart Money Cymru - You do not need to live in Wales!


• Enjoy fabulous social events.


• Give back with volunteer days to support our communities.


• Prioritise your well-being with our Health and Wellbeing hub.


• Specsavers voucher - Get a free sight test and a contribution towards glasses (T & C's) apply.


• We love our products! Enjoy:
  
  
  
  • 40% off JoJo branded lines
  
  
  • 25% off full-price NEXT products
  
  
  • 10% off NEXT Beauty products
  
  
  • Up to 10% off most branded products
  
  
  
  


• KPI based reward schemes - celebrate when your store is excelling


• Embrace an \"It's up to you\" learning environment with ongoing training and development opportunities.

Want to know more about JoJo?

We make happy and helpful clothes and products that let children be children - in all their silly, messy, adventurous, noisy, imaginative joy. But we're not just about selling products; we're about creating a warm, community-centric environment for our employees and our customers. From 39 locations across the UK and Ireland and a thriving e-commerce platform, we offer a meticulously designed collection of children's clothing, toys, and essentials designed with love and care, always with children at the forefront of our minds.

As a B Corp, our commitment goes beyond commerce; we strive for a sustainable future and take pride in our responsibilities to the planet and our communities. At JoJo, every role, every task and every day is an opportunity to support, inspire and contribute to the well-being of our teams and our customers.

We embrace and openly welcome people from different cultures, perspectives, and experiences to create a diverse and enriched environment. We work hard to recruit, develop, and retain the most talented people, regardless of background to make sure we grow our company sustainably and with different cultural influences. By encouraging a diverse and inclusive workforce, we aim to create an environment where everyone can thrive and reach their full potential.