Store Manager

Merry Hill Group; Watford; On-site; GBP 34,000 - 42,000; Full time

Job summary

Footasylum in Watford is seeking a fashion retail Store Manager to lead our team, drive sales performance, deliver exceptional customer service, and foster development in a fast-paced environment.

You will manage store operations, merchandise, and customer experience, while embodying Footasylum values and defy ordinary.

Qualifications

• Experience leading fashion retail teams in a fast-paced store.
• Strong sales discipline and KPI focus.

Responsibilities

• Maximise in-store sales.
• Satisfy and build loyalty through outstanding customer service.
• Monitor stock and protect profitability by managing staff safety and store controls.
• Merchandise, space, stock and display to stimulate interest.
• Lead HR, training and recruitment to develop the team.
• Manage P&L and day-to-day expenses for the store.
• Oversee store property and safety compliance.
• Plan for future store performance and operations.

Skills

Store leadership

Sales growth

Customer service

Team development

Job description

Store Manager - Watford

Description

Footasylum is a leading UK-based retailer specialising in streetwear and sportswear, committed to delivering innovative and trend-setting products to our customers, with a strong focus on digital transformation and data-driven decision-making.

We’re seeking a Fashion Retail Store Manager, to lead our Footasylum store in Watford.

This is an exciting opportunity for a passionate fashion retail leader with experience managing teams, driving sales performance, delivering exceptional customer service, and developing colleagues within a fast-paced retail environment.

The Team

You’ll work directly with an established store team to create the best possible shopping experience for our customers. At Footasylum, we value and believe in our front-end Retail colleagues. You will be given all the tools to help you thrive and feel empowered, with a genuine track record of progression, support, and training.

About You

We are looking for someone who embodies the Footasylum values – Community, Collaborate and Challenge.

You’ll be confident creating strategies that improve customer service, increase sales and profitability, support company policies, and promote initiatives that enhance the customer experience.

Along with:

• A genuine passion for fashion retail and the Footasylum ethos to Defy Ordinary.

What We’re Looking for in a Successful Store Manager:

• A genuine passion for fashion retail and alignment with our company values
• Previous experience in fashion retail is highly desirable
• Proven leadership experience in a fast-paced retail environment
• Skilled in team management, motivation, and training
• Excellent communication skills, both verbal and written
• Thrives under pressure and adapts quickly to a dynamic setting
• Exceptionally organised with a strong customer-first mindset
• Deep understanding of the fashion retail industry and market trends

Responsibilities

• Sales. To maximise the number of sales in-store.

• Service. To satisfy and build loyalty through customers to ensure they return.

• Profit Protection and Stock Control. To monitor stock within your store whilst ensuring employees’ safety and well-being on company premises are met at all times.

• Merchandising, Space, Stock and Display. To display products in such a way that it stimulates interest and entices customers.

• Human Resources (HR). To safeguard colleagues’ interest by ensuring consistency and fairness in the treatment of employees by adhering to all policies and procedures within the business.

• Training and Recruitment. To provide and participate in a range of planned activities that enable you to develop the Company’s skills, attitude, and knowledge.

• Profit and Losses (P&L). Control of the day-to-day expenses to run a store successfully.

• Property. To maintain the property portfolio.

• Health and Safety. To ensure all safety provisions on the store’s premises are adhered to daily.

• Forward Planning and General Duties. To plan for the future and assist in the efficient running of the unit.

Why Footasylum?

We are one of the UK’s leading omni channel retailers, but as well as that, we’re a genuinely great place to work. We value you and your development. Our people across the business have taken on new opportunities, whether that’s stepping into a new role, moving into a different department, or building new skills through the support and training we offer. Our goal is to create a fun, supportive environment where your success matters just as much as ours, and where you have the tools, encouragement, and opportunities to achieve your goals.

Company Tagline: Defy Ordinary.

Company Values:

We recognise and value the importance of diversity to help make sure we have lots of different perspectives when we are providing services to our colleagues and customers. We know that this will help us build a great service, which our customers will love. This is great news for our business. Diversity for us is also, importantly, about building happy teams full of people that want to learn and want to be inspired by each other and our different experiences.

Recruitment process:

We review applications on an individual basis, and if we feel you would be a good fit we’ll invite you for a face-to-face chat about the role, and to see if we’re a good fit for you.

We value open and honest conversations and collaboration, giving you a chance to learn about what we are doing in an informal and friendly environment. We want to know about you, and why you feel this is the opportunity for you.