Store Manager

Holland & Barrett; Walton-on-Thames; On-site; GBP 30,000 - 40,000; Full time

Job summary

A retail health and wellness company located in Walton-on-Thames is seeking a Retail Store Manager to lead their store team. The successful candidate will be responsible for creating an exceptional customer experience, driving commercial success and developing a high-performing team. Candidates should have proven leadership experience in a retail environment, possess analytical skills and be passionate about health and wellness. This position offers a range of benefits including annual leave and employee discounts.

Benefits

Up to 28-days annual leave

25% discount in store and online

£50 annual product allowance

Life assurance

Exclusive discounts on well-known brands

Access to 'Wellhub'

Free 24/7 support through Employee Assistance Programme

Qualifications

• Proven leader with retail management experience.
• Strong understanding of financial performance and business drivers.
• Ability to make data-driven decisions.

Responsibilities

• Lead and develop a high-performing store team.
• Create a customer-first environment that delivers exceptional experiences.
• Drive commercial success through effective management.

Skills

Leadership

Team development

Customer service

Commercial focus

Communication

Analytical skills

Job description

Do you thrive on leading teams to success? Are you passionate about health, wellbeing, and delivering an exceptional customer experience? Looking for an opportunity where your leadership drives real impact? At Holland & Barrett, our Retail Store Managers are at the heart of our mission, empowering teams, engaging customers, and shaping healthier communities every day.

Responsibilities

• Lead and develop a high‑performing store team, driving engagement, motivation, and results.
• Recruit, coach, and retain talent to build a culture of learning and performance.
• Create a customer‑first environment that delivers an exceptional experience every time.
• Drive commercial success through effective management of sales, profit and loss, and store operations.
• Maintain strong stock accuracy, availability, and visual presentation standards.
• Ensure compliance with company policies, operational standards, and health & safety requirements.
• Execute marketing, promotions, and planograms with precision and consistency.
• Champion the use of technology to enhance both team performance and customer experience.
• Collaborate with your Regional Manager and peers to share best practice and deliver regional success.

Qualifications

• A proven leader with experience managing teams and store operations in a retail environment.
• Commercially focused with a strong understanding of financial performance and business drivers.
• A confident communicator who leads with integrity and brings out the best in others.
• Analytical and solutions‑oriented, with the ability to make data‑driven decisions.
• Passionate about health, wellness, and developing your team to become trusted experts.
• Adaptable and organised, able to balance priorities in a fast‑paced environment.

Benefits

• Up to 28‑days annual leave
• 25% discount in store and online (plus free delivery)
• £/€50 annual product allowance
• Life assurance
• Exclusive discounts on well‑known brands
• Access to 'Wellhub' with gyms, studios and wellbeing apps
• Free 24/7 confidential support through our Employee Assistance Programme
• And so much more to support your personal and professional wellbeing

Holland & Barrett is an equal opportunity employer. We welcome diverse perspectives and are committed to creating an inclusive environment for all colleagues. We understand that when our colleagues are listened to, respected and valued for who they are, we build an organisation with belonging at its heart - making health and wellness a way of life for everyone.