Store Manager

Subway; Wales; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading global food retailer is seeking a Store Manager to oversee store operations, ensuring high standards in customer service and compliance. This role requires management experience in a fast-paced retail setting. The successful candidate will lead recruitment efforts, manage inventory, and promote operational excellence. If you are passionate about food retail and customer service, we want to hear from you.

Qualifications

• Experience in a fast-paced retail environment.
• Management experience as a Store Manager, Catering Manager, or similar role.

Responsibilities

• Lead recruitment, induction, and training of staff.
• Manage store sales and profitability.
• Ensure compliance with Subway and council guidelines.
• Handle escalated customer complaints.

Skills

Management experience

Customer service

Operational excellence

Inventory management

Job description

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Closing Date: 07/12/2025

The Store Manager is at the heart of the operation and our franchisees are always looking for new talent to lead the teams that help the Subway® brand to be the first choice for those who want to enjoy quick and nutritious meals.

Working as a Store Manager in a Subway® franchise is a challenging role but one that is highly rewarding. Subway® franchisees are proud of their hard‑working staff and are able to offer fantastic career path opportunities to truly develop your career.

Interested in a career in food retail sales?
Passionate about customer service?
Looking to work in a leading global franchise?

With over 41,000 stores, the Subway® brand is the largest sandwich chain in the world. Due to continued growth across the UK our Franchisees are looking to recruit motivated and driven team members to join the Subway® brand.

About The Role

You may currently be working as a Catering Manager, Store Manager or Restaurant Manager - or maybe you're an experienced Supervisor, Assistant Manager or Deputy Manager looking to progress your career. If you have management experience in a fast‑paced retail environment, then we want to hear from you!

You will be primarily responsible for the success of your store - from store sales and profitability to the provision of first class customer service and operational excellence.

Key Responsibilities Include:

• Recruitment /induction and training/development of employees in line with the Subway® brand's training requirements - you will lead by example!
• Creating and managing the staff schedule
• Checking in deliveries, order matching and daily banking
• Prepare required paperwork in relation to stock and sales. Prepare employee pay and timesheets
• Manage cash balances and minimise wastage
• Ensure 100% compliance in accordance to Subway® and council guidelines
• Perform inventory management and stock control including weekly stock take and reports
• Analyse the Weekly Sales & Inventory Report to improve the business
• Direct and undertake housekeeping activities such as maintaining store cleanliness and presentation
• Implement in‑store marketing material and POP in line with campaigns
• Ensure safety procedures are followed to prevent injury
• Provide a safe work environment for employees and customers
• Promote and encourage a high level of customer service amongst employees
• Handle unresolved and/or escalated customer complaints
• Deliver a high standard of service when dealing with products, sales, enquiries and catering for customer needs.

Please be aware that stores are independent franchises. All applications are sent to the franchise owner or operator.