Store Manager

Vision Express; Uckfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading optical retail chain in Uckfield is seeking a Store Manager to lead a team dedicated to providing exceptional customer service and eye care. You'll be responsible for driving store performance, team development, and ensuring a memorable customer experience. The ideal candidate will be a motivated retail professional with strong management skills. This role offers significant benefits including bonuses and discounted eyewear.

Benefits

Free eyewear up to £550 annually

On target bonuses of up to £6,180

Family and friends discount on eyewear

33 days annual leave

Employee Assistance Program

Qualifications

• Proven track record in retail management and customer service.
• Experience in developing teams and driving store performance.
• Ability to handle complex situations while remaining delivery-focused.

Responsibilities

• Lead the store team to deliver outstanding customer service.
• Oversee all aspects of store operations, compliance, and sales.
• Drive store performance through effective team management and leadership.

Skills

Customer focused management

Team development

Sales growth management

Problem solving

Emotional intelligence

Job description

What can you expect from the role?

Join Vision Express in Uckfield, East Sussex, as our new Store Manager and lead a passionate team in delivering outstanding customer service and eye care. In this hands‑on retail management role, you’ll be responsible for driving store performance, maintaining exceptional Net Promoter Scores (NPS), and ensuring every customer receives a memorable experience.

As Store Manager, you’ll oversee all aspects of store operations — from team development and performance management to sales growth and compliance — while working closely with customers on the shop floor. With the store continuing to grow year on year, your leadership, commercial awareness, and commitment to excellence will be key to its ongoing success.

If you’re a motivated retail professional with a proven track record in customer-focused management, we’d love to hear from you.

Benefits

• Free eyewear up to £550 annually with immediate eligibility.
• On target bonuses of up to £6,180, depending on store performance.
• Stretch target bonuses of up to £12,360, depending on store performance.
• Family and friends discount of 75%, 50% and 25% with a free eye test.
• 33 days annual leave with the opportunity to buy or sell holiday.
• Employee Assistance Program offering confidential support for your wellbeing.
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation.

Some experiences you might have

• Previous experience of developing a store improvement plan.
• Managing resources to meet demand and maximise sales.
• Solving complex problems for colleagues and customers.
• Remaining delivery focused throughout challenging times.
• Being customer obsessed and providing exceptional customer service.
• Showing emotional intelligence to support yourself, colleagues or customers in difficult moments.
• Working as part of a winning team and taking lessons from mistakes.
• Managing a team, selecting and developing colleagues and working with HR.
• Displaying a positive attitude that has influenced others to commit to a cause.

Why Vision Express?

Working at Vision Express, you will be part of something bigger. With over 550 stores across the UK and Ireland, you will have the opportunity to share knowledge, elevate your career and reach your potential.

Together, we believe that we’re made stronger by our differences, so diversity and inclusion are key ingredients to our success, and we believe that striving for a culture of mutual trust enables us to reach our goals and achieve results.