Store Manager

SUPERDRUG; Stoke-on-Trent; On-site; GBP 34,000 - 41,000; Full time

Job summary

A retail leader in health and beauty is seeking an experienced Store Manager in Stoke-on-Trent to lead a passionate team, drive sales, and deliver exceptional customer service. This role offers competitive salary up to £40,500 per annum, with bonuses up to 25% of the salary and numerous benefits such as 30% staff discount and up to 33 days annual leave. Ideal candidates will have retail management experience and a strong customer service focus. Flexible shift patterns available, making this opportunity truly rewarding.

Benefits

Competitive salary

Bonus up to 25%

30% staff discount

Up to 33 days annual leave

Career growth & training opportunities

Exciting competitions and team events

Qualifications

• Experience in retail management with strong leadership capabilities.
• Passion for customer service and sales with a results-driven approach.
• Willingness to perform piercing services, with training provided if required.

Responsibilities

• Lead and develop a passionate team for exceptional customer service.
• Create exciting in-store promotions and experiences.
• Ensure operational excellence through audits, budgets, and stock management.
• Drive sales via excellent merchandising and promotions.
• Maintain the smooth operation of the store.

Skills

Retail management

Leadership

Customer service

Decision-making

Sales

Job description

Location: The Potteries Centre Hanley, Stoke On Trent ST1 1PS

Hours per week: 39 hours

Shift pattern: Full‑time – flexible shift patterns across mornings; afternoons; evenings and weekends, we can discuss this further at interview.

Salary: Up to £40,500 per annum

The Role

• Lead & develop a passionate team to deliver outstanding customer service & maximise performance.
• Create exciting in-store promotions and experiences.
• Ensure operational excellence, including audits, budgets, and stock management.
• Drive sales through promotions, excellent merchandising, and stock control.
• Ensure the smooth running of the store.

What you'll need to succeed

• Retail management experience
• Strong leadership skills to inspire and motivate.
• Passion for customer service & sales.
• Strong decision-making & problem-solving skills.
• A results‑driven mindset with a love for hitting targets.
• Willingness to carry out piercing services for our customers – with full training provided (Optional)

Why Superdrug?

At Superdrug, we don't just sell health & beauty products – we create exciting shopping experiences! If you love leading teams, delivering excellent customer service, and driving sales, this is the perfect opportunity for you!

What's in It for You?

• Competitive salary
• Bonus – up to 25% of your salary
• 30% staff discount
• Up to 33 days annual leave
• Career growth & training opportunities
• Exciting competitions, rewards & team events
• Get instant access to Stream – a tool that lets you track your earnings in real‑time, access a percentage of your pay as you earn it, learn easy tips for managing your money and save straight from your pay into pots for the future.

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