Store Manager

Grafton Group; Southall; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Employee discounts

Company car or allowance

Paid volunteer leave

Enhanced family leave pay

Private medical insurance

Free Breakfast

Career Development

Refer a Friend Bonus

Enhanced Pension

EarlyPay

Profit Bonus

ShareSave Plan

Retail Discounts

Private Medical Insurance

Health Cash Plan

Life Assurance

Gym Discounts

Cycle to Work

Job summary

A leading home improvement retailer in the UK is looking for a store manager to drive commercial performance and lead a high-performing team. The role involves setting sales targets, ensuring excellent customer service, and maintaining operational excellence. Candidates should have strong leadership skills, a focus on sales growth, and a commitment to health and safety standards. With a robust rewards package and a supportive team environment, this position offers significant career development opportunities.

Qualifications

• Experience in leading and motivating teams.
• Strong understanding of commercial performance.
• Ability to drive sales initiatives and customer loyalty.

Responsibilities

• Own and deliver store sales, profit, and margin targets.
• Lead and develop the team to enhance performance.
• Ensure all operations run efficiently and safely.
• Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency
• Lead, motivate, and develop your team to perform at their best with a high‑performance culture
• Coach in the moment and through structured sessions to build skills and confidence across the team
• Ensure clear communication and regular engagement with all colleagues, sharing goals and business changes
• Role model best‑in‑class customer service and maintain close relationships with trade members
• Ensure swift and fair resolution of customer complaints while balancing commercial needs
• Oversee daily operations to ensure safety and adherence to company standards, with responsibility for opening/closing, cash handling, and security

Skills

People management

Sales strategy

Customer service

Health & Safety compliance

Job description

What You’ll Be Doing

Driving Commercial Performance

• Own and deliver your store’s sales, profit, and margin targets by making smart, commercially focused decisions
• Understand your local market and competitors, using insight to shape effective trading and sales plans
• Develop and deliver local initiatives to drive sales growth and enhance customer loyalty
• Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency

Leading Through People

• Lead, motivate, and develop your team to perform at their best—building a high-performance culture of support and accountability
• Coach in the moment and through structured sessions to build skills and confidence across the team
• Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes

Delivering Outstanding Customer Experience

• Role model best-in-class customer service every day, setting the tone for a great in-branch experience
• Maintain close relationships with trade members, building trust and repeat business
• Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs
• Use customer feedback and market knowledge to refine your store’s service and offer

Operational Excellence & Safety First

• Oversee daily operations to ensure everything runs efficiently, safely, and in line with company standards
• Take accountability for all store Health & Safety matters—promoting safe working practices and ensuring full legal compliance
• Act as a key holder: responsible for store security, opening and closing procedures, cash handling, and vehicle/plant safety

Rewards & Benefits

Work-Life Balance & Extras

• Colleague Discount – Enjoy discounts at Selco and other Grafton Group businesses to help with home improvements.
• Company Car or allowance
• Holiday Buy Scheme – Purchase extra holiday and spread the cost over 12 months.
• Paid Volunteer Leave – Take time off to give back to a cause close to your heart.
• Enhanced Family Leave Pay – Extra support for maternity, paternity, adoption, and fertility treatments.
• Free Breakfast – Start your day right with access to our in-store and office pantries.
• Apprenticeships & Career Development – Learn, grow, and take your career to the next level.
• Refer a Friend Bonus – Know someone great? Earn a bonus when they join our team!

Financial Benefits

• Enhanced Pension Scheme – We match every 1% above the statutory 5% that you contribute.
• EarlyPay – Access your earned wages before payday when you need them.
• Profit-Based Bonus Scheme – We work hard and celebrate success with yearly bonuses of up to 30% of basic salary.
• ShareSave Scheme – Share in the success you help create! Save from just £5 a month and have the option to become a Grafton Group Plc shareholder.
• Retail & Leisure Discounts – Save on groceries, restaurants, cinema tickets, theme parks, utilities and more!

Health & Wellbeing

• Private Medical Insurance – We cover the cost of a plan that allows you access private health treatments.
• Health Cash Plan – We cover the cost of a plan that lets you claim cash back on everyday medical treatments like dental, optical, and prescriptions. Plus, access video consultations with a GP.
• Employee Assistance Programme – Free and confidential support, including counselling, financial guidance, and legal advice.
• Life Assurance – Protection for your loved one should the unexpected happen.
• Gym Discounts – Save up to 25% at hundreds of health clubs nationwide.
• Cycle to Work Scheme – Get a new bike and accessories through salary sacrifice, saving on tax and making commuting easier!

About Us

Looking to build a career with a company that’s proud to support the nation’s tradespeople? At Selco Builders Warehouse, we’re always on the lookout for enthusiastic, down-to‑earth individuals who bring a positive, team‑first attitude to everything they do!

We’re a well-established name in the industry with a strong store network across the UK—and we’re continuing to invest in our people, our business, and our future. It’s a busy, fast‑paced environment where no two days are the same, but you’ll be surrounded by great colleagues and backed by a superb reward and benefits package.

We’re committed to being a truly inclusive employer. That means creating a workplace where everyone feels welcome, respected, and able to thrive—regardless of background or experience. Health and Safety remains our top priority, and we’ll always support our colleagues in doing their best work, safely.