Store Manager

Rituals; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A luxury retail company in Oxford is seeking a Store Manager to create a captivating customer experience and lead a motivated team. The ideal candidate has at least 3 years of experience in retail or hospitality. You will be responsible for staff management, daily operations, and driving sales performance. Competitive salary and benefits, including a product allowance and generous discounts, are offered.

Benefits

Competitive salary and performance-related bonus

Quarterly product allowance

30% discount on products

Opportunities for professional development

Qualifications

• At least 3 years of relevant Store Manager experience within retail or hospitality.
• Experience in sharing knowledge to drive behavioural change and develop others.
• Ability to motivate your team and reach your store’s goals.

Responsibilities

• Create an unforgettable customer experience.
• Drive performance targets as a store manager.
• Manage inventory and day-to-day operations.

Skills

People management skills

Decision making skills

Problem-solving skills

Coaching and mentoring skills

Communication

Job description

Store Manager

Creating an unforgettable customer experience and motivating your team is what you do best. Take your management skills to the next level at Rituals, where customer experience comes first.

You are all about customer experience

As Store Manager, your focus is on creating an unforgettable customer experience and helping your team reach their full potential. You’ll work closely with your Area Manager to put our local business strategy into place. Continually reach performance targets as a store manager and take charge with effective leadership. You lead by example and coach your team to deliver excellent customer service every day. And, as a luxury retail store manager, you will continually grow and expand your leadership skills.

All of these characteristics are what make you the ideal Store Manager . For 40 hours per week, you give a new meaning to the words 'aim big, act small' by :

• working with your Area Manager to define daily objectives and actions to drive sales and KPIs
• developing monthly plans (including optimal staffing) based on productivity targets
• ensuring excellent store administration (cash register control, personnel absence, time & attendance, stock, health & safety, maintenance), managing store budgets (incl. expenses, productivity) and updating financial performance records
• managing inventory and day-to-day operations, including stockroom standards and cleanliness
• driving employee wellbeing and engagement with regular 1‑on‑1s, making a genuine connection with the shop team and organising team meetings to celebrate successes and reflect on development areas

In addition, you will build a strong store team by attracting top talent and creating a diverse and inclusive team culture based on both positive and constructive feedback at Rituals.

Join our team

At your store, you will work together with enthusiastic heartbeats. Just like you, they take a quality‑orientated approach to customer service. You’ll notice that! Especially in their dedication to creating unique customer experience and offering the right solution in any situation. And how do you best describe our working atmosphere? Best in class, Authentic and lots of energy!

"You can never go wrong with working at Rituals! I've been working here for almost 4 years, started as a Supervisor and now I am a Senior Store Manager, and even after all this time every day is a new experience and I love it. There is always a camaraderie and a genuine connection between all levels of employees which creates an energetic and positive work environment. Our Succes, milestones and achievements are always recognised. I am really excited so see what the future holds for me within Rituals!"– Oana, Dundrum Store Manager / Ireland Senior Store Manager

"Being a Store Manager at Rituals has helped me to develop and hone my skills whilst also enabling me to empower and uplift my team. Working in an environment that nurtures and prioritises wellness and making connections has strengthened my abilities and equipped me with the skills to develop strong, credible, and reliable teams that work together towards one goal and celebrating continued success together." – Natasha, Cardiff Store Manager

This is you

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your ability to motivate your team and reach your store’s goals in terms of customer satisfaction and sales. In addition, as Store Manager you are inspiring and performance‑orientated. You understand the power of excellent customer service and you want to coach and mentor others on how to reach their full potential. And on top of that, you have :

• at least 3 years of relevant Store Manager experience within retail or hospitality
• people management skills (e.g., communication, motivation, coaching, connection, inspiration)
• experience in sharing knowledge to drive behavioural change and develop others
• decision making and problem‑solving skills

A guide to your benefits

If you feel good, our customers feel good. That’s why, as a Store Manager, based on a 40‑hour work week, you get :

• a competitive salary and performance related bonus
• Quarterly product allowance plus 30% discount on our products
• opportunities to continuously develop yourself by attending training sessions and courses

Your path to a new career

Grow with us as a Store Manager. Show your ambitions by turning your store into the kind of place where your team members love to work and your customers love to shop.

DIVERSITY AND INCLUSION

At Rituals, diversity and inclusion are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees.

It fuels our innovation and connects us closer to our customers and the communities we serve.