Store Manager

Gran Sport de Xalapa; Norwich; On-site; GBP 36,000 - 41,000; Full time

Job summary

A retail company in Norwich is seeking an experienced Store Manager to lead their team and drive store performance. You will be responsible for customer service, team management, and maintaining store operations. Ideal candidates should have strong leadership skills and a passion for customer satisfaction. The position offers competitive pay, team bonuses, and excellent benefits including additional time off and training opportunities.

Benefits

Competitive salary

Quarterly bonuses

Additional day off for birthday

Holiday entitlement (28 days)

Training and support

Pension scheme

Family-friendly policies

Employee wellbeing support

Qualifications

• Experience in retail management with a strong focus on team performance.
• Ability to lead and motivate a small team.
• Understanding of financial management to drive store contributions.

Responsibilities

• Lead and work closely with a team.
• Manage team performance and recognize achievements.
• Ensure the highest level of customer service.
• Take accountability for all aspects of store operations.

Skills

Leadership

Customer service orientation

Team management

Commercial awareness

Problem-solving

Job description

About The Role

Role: Store Manager / Location: Norwich / Salary: £36,721 per annum (OTE £40,393) plus benefits / Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the store's opening and closing times.

What We Give Back To You

We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there's a good chance they will stay happy, engaged and driven to build a career with us.

Some of our excellent benefits include:

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

What you'll be doing

Responsibilities:

• Leading from the front and work shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identify the potential of your team to ensure there is a strong pipeline of talent
• Create a working environment where people are happy to come into work
• Full ownership of store financial contribution in order to drive sales and control costs
• Ensure you and your team always provide the highest level of customer service
• Maintain commercial awareness of competitors to improve team and store performance
• Ensure you take accountability for all aspects of store operations, including maintaining the cleanliness and maintenance of the store, complying with health and safety standards, monitoring store security and accurate completion of administration
• Promote a positive and flexible approach to daily management of your store/team

About The Organisation

Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That's why it's essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we've maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can‑do attitude, combined with always doing the right thing whatever the challenge.

We take great pride in the culture we have created: a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it's not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together.

So, if you're excited about this role but your experience doesn't align perfectly with everything in the job description, we would encourage you to apply. It's not just your skills we are looking for, it's your personality. If you have great leadership skills, a genuine desire to support and inspire your team, a positive attitude and are not afraid of a challenge, please get in touch.

We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.