Store Manager

Priority Recruitment; North East; On-site; GBP 30,000 - 42,000; Full time

Job summary

A leading retail franchise is seeking a motivated Store Manager in Durham to oversee store operations, ensure exceptional customer service, and lead a dynamic team. You will manage sales performance while fostering a welcoming store environment. The ideal candidate has a strong sales background, team leadership skills, and a passion for technology. Enjoy a competitive salary along with exclusive staff discounts and bonuses.

Benefits

Monthly commission based on performance

Exclusive staff discounts

Team incentives and events

Qualifications

• Proven background in a telecoms or customer-focused retail environment.
• Experienced in coaching and motivating teams to meet sales targets.
• Passionate about tech and telecoms products and trends.

Responsibilities

• Manage day-to-day store operations and team performance.
• Ensure outstanding customer service and satisfaction.
• Monitor stock levels and process deliveries.

Skills

Customer service

Team leadership

Sales techniques

Tech knowledge

Communication

Job description

Job Title

Store Manager

Location

Durham

Basic Salary

£30,000 per annum

OTE

Between £36,000 and £42,000+ per annum

Shift and Schedule

Trading hours 9 am – 5:30 pm Monday to Saturday, closed on Sundays. 5 over 7 day working pattern.

About the Role

Welcoming customers into the store and setting the tone for a professional, approachable, and customer‑first environment. Leading by example on the shop floor – offering tailored advice on mobile plans, handsets, broadband, and tech accessories based on each customer's needs. Managing day‑to‑day operations, ensuring the team delivers outstanding service and achieves commercial targets. Coaching and motivating team members to hit KPIs, build product knowledge, and grow confidence in selling and upselling telecom solutions. Overseeing the sales floor – stepping in to support team members, resolve customer queries, and drive performance. Monitoring and maintaining stock levels, processing deliveries, and ensuring all products are merchandised in line with brand standards. Handling transactions, returns, and customer escalations with confidence and care, ensuring every customer leaves satisfied. Taking ownership of store presentation, compliance, and cleanliness, ensuring everything's running smoothly behind the scenes. Reporting on daily/weekly sales figures, identifying areas for improvement, and putting plans in place to boost results. Feeding back insights to area managers and the wider franchise group to help shape promotions, training needs, and operational improvements. Bringing energy, organisation, and initiative, you're the go‑to person when things need sorting quickly and effectively.

What's in it for You

• Starting salary of £30,000 per annum, depending on relevant experience.
• Monthly commission paid on performance with an uncapped structure that rewards results.
• Join an award‑winning franchise recognised for excellence within the telecoms industry.
• Enjoy exclusive staff discounts on phones, plans, and accessories – plus extended perks for friends and family.
• Access premium accessories at cost price – ideal for tech lovers and savvy savers alike.
• Regular team incentives, social events, and monthly recognition awards to celebrate wins and keep things fun.

Success Criteria

• Proven background in a telecoms, tech, or customer‑focused retail/sales environment.
• Confident leading from the front – experienced in coaching and motivating teams to smash sales targets.
• Thrives in fast‑paced, target‑driven settings where every day brings something new.
• Strong track record of delivering results, both individually and through others.
• Hands‑on and proactive – just as comfortable rolling up your sleeves on the shop floor as you are reviewing performance.
• Passionate about tech and telecoms – stays up to date with the latest products, plans, and market trends.
• Clear, confident communicator who knows how to get the best out of their team and build customer trust.
• Positive, solutions‑focused attitude – driven by hitting goals and creating a brilliant in‑store experience.
• Comfortable working independently and making decisions that benefit the team, the customer, and the business.

Apply Now

Apply now for more details – we'd love to hear from you.