Store Manager

JD GROUP; Newquay; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in Newquay is seeking a Store Manager to oversee daily operations, drive sales, and manage a motivated team. The ideal candidate will have previous management experience in retail, strong leadership skills, and a passion for customer service. This role offers competitive benefits including discounts, a quarterly bonus, and opportunities for personal development.

Benefits

Quarterly discretionary bonus schemes

30% company discount

Health cash plans

Discounted Gym memberships

Qualifications

• Previous management experience in a fast-paced retail/customer facing environment.
• Passionate about retail and hold a good understanding of the latest trends and competitors.
• Strong communication skills.

Responsibilities

• Oversee daily operations and manage a team of employees.
• Drive sales performance to meet or exceed targets.
• Ensure exceptional customer service and address inquiries.
• Monitor compliance with company policies and health regulations.

Skills

Management experience in retail

Leadership skills

Strong communication skills

Analytical skills

Visual merchandising experience

Job description

Overview

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities

• Effectively running all store operations to ensure meeting or exceeding sales and KPI targets, set clear sales goals, track performances whilst evolving processes to ensure continuous store growth.
• Create and maintain colleague schedules to ensure proper coverage and productivity.
• Creating a positive team culture through recruiting, training and continuously developing your team. Building a motivated and high performing team, increasing chances of store success.
• Analysing sales data and financial reports to make quick and well-informed decisions, identifying and responding to areas of opportunity operationally and commercially.
• Develop and implement strategies to meet and exceed sales targets.
• Attract, engage and motivate customers into making purchases by using the latest visual merchandising techniques. Ensuring merchandise displays are attractive and align to brand guidelines.
• Ensure your teams are delivering the highest level of service in store in order to achieve a positive net promoter score (NPS).
• Address customer inquiries, feedback, and complaints in a timely and professional manner.
• Drive existing customer loyalty programs and promotions to enhance customer engagement.
• Maintain compliance with company policies, procedures, and regulatory requirements.
• Monitor and control store expenses to stay within budget.
• Ensure the store complies with health and safety regulations.

Role objectives and KPI’s

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.
• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks.
• Ensure operational costs are kept within the allocated budget.

Skills and Experience

• Previous management experience in a fast-paced retail/customer facing environment.
• Passionate about retail and hold a good understanding of the latest trends and competitors.
• Hold strong leadership skills and have previous experience coaching and developing a strong team.
• Strong communication skills.
• Proven track record of managing and exceeding sales targets and KPIs.
• Have experience in analysing reports and making commercial decisions.
• Keen eye for detail and commerciality. Previous experience within visual merchandising would be advantageous.
• Promote JD Group values to internal and external stakeholders.

Benefits

• Quarterly discretionary bonus schemes.
• Company discount of 30% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform (TELUS Health).
• Access to digital health and well-being services through our benefits platform (TELUS Health).
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships and accredited qualifications - Earn while you learn and gain nationally recognised qualifications (England Only).
• Company Sick Pay scheme.
• Health Care Cover.
• Discounted Gym memberships at JD Gyms.
• Life Assurance.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.
• Incremental Holiday Allowance.