Store Manager

Toolstation; Newcastle upon Tyne; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

30 days holiday

Company pension

Life assurance

Bonus scheme

Cycle to work

Staff discounts

Job summary

Toolstation in Newcastle Denton is seeking a Store Manager to lead the branch, deliver great service and motivate a shopping team. You'll manage the store operations, serve customers, check deliveries, stock shelves and keep the branch running smoothly across early and late shifts.

You will develop colleagues, foster a positive culture, and drive sales through excellent service. The role suits leaders who are hands-on, resilient, and flexible, with a focus on customer satisfaction and high

Qualifications

• Track record in developing high performing and engaged retail teams.
• Leading a team to deliver sales through superb customer service and amazing results.
• Willing to muck in and develop future leaders.
• Customer remains at the heart of everything you do.
• Relentless determination to achieve results, coaching your team to deliver.
• Be there when your team need you, understand priorities and plan effectively.
• Bring your whole self to work and let your personality shine through.

Responsibilities

• Delivering great service by ensuring the team provides a great customer experience and drives sales through service.
• Mucking in – unpack deliveries, open/close the branch, stock shelves, clean the branch and assemble orders.
• Inspiring a positive mindset and a culture of feedback, praise and recognition.
• Asking questions and building relationships to support development and future growth.
• Leading from the front with coaching, motivation and engagement of the team.
• Building a fun working environment while maintaining product availability and high branch standards.

Skills

Track record in retail teams

Leadership

Customer service excellence

Team development

Job description

What You'll Do

Store Manager in Newcastle Denton

40 hours per week Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.

At Toolstation, we're not just interested in what you can bring to us today. We're also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Delivering an outstanding customer proposition. This isn't your average retail role. It's much more than an average Store Manager job. Of course, you'll manage the Branch, but you'll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.

Day-to-day

• Delivering great service. Ensuring your team provide a great customer experience, delivering sales through service.
• Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
• Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition.
• Asking questions and building relationships. Making sure your team get the development they need, supporting future business growth and succession. Making sure your customers leave the branch with everything that they need for the job.
• Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key.
• Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What You'll Bring

• Knowledge. Be proud of your track record in developing high performing and engaged retail teams.
• Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results.
• A love of team work. Be happy to muck in and get your hands dirty, and passionate about developing future leaders.
• Customer Focus. Ensure the customer remains at the heart of everything you do.
• Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver.
• Flexibility. Be there when your team need you, understand priorities and plan effectively.
• Yourself. Bring your whole self to work and let your true personality shine through.

What You'll Get

You'll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want - up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you'll be supported all the way with training and development - including access to our very own Toolstation Academy programmes.

Plus, you'll receive some of the best benefits in retail. So, as well as 30 days' holiday (comprising 22 days plus 8 days in lieu of bank holidays), company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.

Toolstation. The story so far.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability