Store Manager

EC SHIRLEY SOLIHULL LIMITED; Metropolitan Borough of Solihull; On-site; GBP 100,000 - 125,000; Full time

Job summary

A local coffee shop in Solihull is seeking a passionate Store Manager to lead operations and a dedicated team. You will manage daily activities, drive sales, and ensure exceptional customer service while fostering a positive work environment. Candidates should have experience in a supervisory role, a love for coffee, and strong leadership skills. The position offers a supportive work atmosphere with opportunities for growth, along with performance bonuses and employee discounts.

Benefits

Performance bonuses

Employee discounts

Free food

Qualifications

• Previous experience in a management or supervisory role, ideally in hospitality.
• Passion for coffee and creating exceptional customer experiences.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily operations and lead the team in achieving sales targets.
• Supervise, coach, and mentor baristas and kitchen staff.
• Ensure outstanding customer service and product quality.

Skills

Leadership skills

Organisational skills

Communication skills

Customer service focus

Job description

Store Manager – Lead Our Team in Solihull!

Are you ready to make a real impact and lead a team that values your contribution? We are looking for an enthusiastic, hands‑on Store Manager to drive the success of our Solihull store. If you’re passionate about coffee, catering, and delivering outstanding customer service, we’d love to hear from you!

As our Store Manager, you will oversee daily operations, lead and motivate a dedicated team, and ensure every customer enjoys an exceptional experience. You will play a key role in maintaining our high standards while shaping the store’s ongoing success.

This role is ideal for someone who enjoys leading from the front, supporting team development, overseeing daily operations, and fostering a positive workplace atmosphere.

Key Responsibilities

Store & Operational Leadership

• Take full responsibility for daily store operations, fulfilling the team leader role during all shifts.
• Achieve budgeted sales targets and drive overall store performance.
• Control labour costs through effective and efficient staff scheduling.
• Maintain strong stock control processes, ensuring minimal wastage and maximising upselling opportunities.
• Lead by example in all areas of food and beverage preparation, cleanliness, and customer service.

Team Management

• Supervise, coach, and mentor a small team of baristas and kitchen staff to ensure high performance and strong morale.
• Conduct staff training and inductions, supporting ongoing skills development.
• Foster a positive, supportive, and motivating work environment.

Customer Experience

• Ensure outstanding customer service is delivered at all times.
• Maintain high product quality standards and support the team in resolving customer issues professionally.

Operational Support & Administration

• Organise and manage staff rotas to ensure smooth and efficient daily operations.
• Assist with cash handling, daily till reconciliations, and monitoring sales performance.
• Support stock management, ordering processes, and maintaining fully stocked service areas.
• Ensure all health, safety, hygiene, and compliance standards are consistently met.
• Assist with store social media activity where required.

What We’re Looking For

• Previous experience in a similar management or supervisory role, ideally in a fast‑paced hospitality environment.
• Passion for coffee, great food, and creating exceptional customer experiences.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent organisational and time‑management abilities.
• Calm, focused, and reliable under pressure.

What We Offer

• A dynamic and supportive work environment.
• Opportunities for growth and career progression.
• Tips, performance bonuses, and additional staff perks.
• Employee and store discounts.

Job Details

• Job Type: Full‑time
• Pay: [information missing]
• Additional Pay: Performance bonus, Tips
• Benefits: Company pension, Employee discount, Discounted or free food, Store discount
• Schedule: Day shift
• Work Location: In person
• Employment Types Available: Full‑time, Part‑time, Permanent, Temporary, Temp to perm
• Contract Length: 12 months

Join us as a Store Manager and help shape exceptional customer experiences while building a motivating, positive environment for our team in Solihull!