Store Manager

Oliver Bonas; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail company in Liverpool seeks a Store Manager to lead the store and motivate the team. You will be responsible for boosting sales, providing exceptional customer service, and analysing team performance. The position offers a flexible contract with generous benefits including employee discounts and a bonus scheme. Ideal candidates have experience in team management and a positive, vibrant attitude.

Benefits

Generous employee discount up to 60% off

Free access to 24-hour employee assistance programme

Flexible holiday – 30 days increasing to 35

Annual discretionary profit related bonus

Free membership for health cash plan

Auto-enrolment into pension plan

Refer a Friend incentive

Enhanced parental leave

Support for Equity, Diversity and Inclusivity

Mental Health First Aider support

Free refreshments and treats in store

Qualifications

• Experience in leading a team in a retail environment.
• Ability to analyse reports and KPIs.
• Strong verbal and written communication skills.

Responsibilities

• Lead the store and motivate the team.
• Ensure exemplary customer service at all times.
• Conduct progress meetings and appraisals.

Skills

Experience in team management

Positivity and vibrancy

Exceptional organisation skills

Commercial awareness

Multi-tasking ability

Job description

Overview

We are looking for a Store Manager to join Team OB in our Liverpool store.

As a Store Manager, you will lead the store to success by boosting sales and motivating your team. Reporting to the Area Manager, you will bring enthusiasm, positivity and joy by inspiring your customers and colleagues and maximising sales.

This will be a flexible contract, meaning you will have a fixed number of hours you will work per week across a variety of days and shifts, and we are open to having conversations about working flexibly.

More about OB

At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work.

Having fun is key, and a playful and positive approach creates an optimistic environment. We don’t take ourselves too seriously, but we are serious about what we do.

Our team knows their stuff. They’re confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility.

More about the role

OB Store Managers will:

• Analyse a variety of reports to measure the success of the store and team.
• Work with KPIs to evaluate the store’s performance and identify development areas.
• Provide exceptional leadership and guidance to all team members, making sure their personal objectives and the store’s objectives are being met.
• Conduct progress meetings and appraisals in a timely manner for all team members, setting them SMART goals to work towards.
• Communicate any development/training issues that are identified to the Area Manager and People Advisor.
• Ensure exemplary customer service is delivered by the team at all times.
• Make sure the team always adhere to OB operational standards.
• Have an approachable yet authoritative written and verbal communication style, in-keeping with the Oliver Bonas tone of voice.

Bonas Benefits

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First – offering financial, emotional and vocational support
• Flexible holiday – 30 days (including bank holidays) – increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Free membership for our Westfield Health Cash Plan or Private Medical
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through our 360L eLearning platform
• Free refreshments and treats in store

What we look for

• Experience in team management.
• Positivity, vibrancy and ready to take on anything.
• Someone who is kind, helpful and considerate towards customers and team members alike.
• Exceptional organisation skills and natural multi-tasking ability.
• Commercial awareness.
• Ambition, resourcefulness and someone who’s looking for opportunities to learn more.