Store Manager

Pets at Home Limited; Launton; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading pet care retail company in Launton is looking for a Store Manager to oversee daily operations, lead a team, and ensure exceptional customer service. The ideal candidate should have at least 2 years of management experience in retail, a passion for delivering results, and strong leadership skills. This role includes comprehensive training and offers various benefits, including annual bonuses and additional paid leave.

Benefits

Annual bonus opportunities

28 days paid leave

Birthday day off

Life assurance

Company pension contribution

Colleague discounts

Qualifications

• At least 2 years of management experience in a retail environment.
• Proven track record of delivering excellent results.
• Flexibility to work a 7-day shift pattern including weekends.

Responsibilities

• Oversee daily operations from stock control to store standards.
• Lead and inspire the team to achieve sales targets.
• Ensure health and safety compliance across the store.

Skills

Management experience

Sales performance

Strong communication skills

Team motivation

Job description

We're looking for a Store Manager to lead our team in Bicester. Reporting directly to the Area Manager, you'll take full responsibility for the daily running of your pet care centre, driving sales and performance while ensuring an exceptional shopping experience for our customers. Your key responsibilities will include:

Responsibilities

• Overseeing all aspects of daily operations, from stock control to store standards.
• Leading and inspiring your team to achieve sales targets and exceed KPIs.
• Creating a positive and fun working environment for your colleagues.
• Ensuring health and safety compliance across the store.
• Delivering outstanding customer service, embodying our mission to be the Best Pet Care Business in the World.

We'll provide industry-leading training to help you thrive in your role and equip you with the skills and knowledge needed to deliver exceptional service and care for both customers and their pets.

Qualifications

• At least 2 years of management experience in a retail environment, leading a team of 10 or more in a fast‑paced setting.
• A passion for retail and a proven track record of delivering excellent results.
• Flexibility to work a 7‑day shift pattern, including weekends and bank holidays.
• Strong communication and leadership skills to engage and motivate your team.
• A willingness to complete 6 months of comprehensive training covering customer service, pet care, and health & safety.

At Pets at Home, we're passionate about pet care, offering everything from pet products and grooming to veterinary services across the UK. Our community‑focused pet care centres are hubs for pet lovers, bringing people together to support local pet owners and their beloved companions.

Benefits

• Annual bonus opportunities.
• 28 days paid leave, rising to 33 days after 2 years (including bank holidays).
• A birthday day off to celebrate in style.
• Life assurance worth 4x your annual salary.
• A 4% company pension contribution.
• Colleague discounts, including 20% off Pets at Home and 30% off our own‑brand products.