Store Manager

Barnardo's; Kirkby Stephen; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading charity organization in Kirkby Stephen is looking for a passionate Store Manager to oversee daily store operations. The role involves managing staff, maintaining high customer service standards, and ensuring effective stock management. Ideal candidates should have strong management experience and excellent customer interaction skills. This is a full-time, permanent role with various working patterns including weekends.

Qualifications

• Proven experience of managing people.
• Ability to deliver excellent customer service.
• Ability to handle cash and reconcile accurately.

Responsibilities

• Ensure stock generation and donor sign-ups for Gift Aid.
• Maintain high standards of service and store presentation.
• Provide training and development for staff.
• Ensure all financial and security procedures are followed.

Skills

Excellent customer service

People management

Cash handling

Meeting targets

Basic IT skills

Job description

Job Overview

We have an exciting opportunity for a passionate Store Manager to join Barnardo's on a Full Time, Permanent Basis.

As a Store Manager you will manage the day to day running of our Kirkby Stephen Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: 14 Market Street, Kirkby Stephen, Cumbria, CA17 4QS.

Working Pattern: The store is open 7 days a week, requiring a rota basis that will include weekend, evening, and bank holiday working.

Parking is available behind the shop and there is also a free car park nearby to the store.

Key Responsibilities

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Candidate Requirements

• Ability to deliver excellent customer service.
• Experience of managing people.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
• Ability to handle cash and reconcile accurately.
• Proven experience of meeting targets and KPI's.
• Basic IT skills.

As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.