Store Manager

BT Group; Inverness; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading telecommunications company in Scotland seeks a passionate Retail Store Manager to inspire and lead a high-performing team. This role requires a proactive mindset, exceptional customer service skills, and a background in achieving commercial success. You will drive revenue while fostering a welcoming environment for customers. The position offers significant earning potential and a range of benefits, including flexible working arrangements.

Benefits

Commission and incentives

Online GP access

Paid carer’s leave

Equalised family leave

Discounts on EE & BT products

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Qualifications

• Proven history in guiding large teams to achieve commercial results.
• Self-driven and proactive mindset.
• Talent for coaching and developing others.

Responsibilities

• Lead the team to deliver individual and team objectives.
• Drive revenue while ensuring a great customer experience.
• Communicate with stakeholders to support store strategy.

Skills

Leadership

Customer Service

Coaching and Development

Commercial Awareness

Job description

Retail Store Manager

Join Our Team as a Retail Store Manager!

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets – they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

Salary: £32,000 Plus Monthly On Target Bonus

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you.

Day to day, you’ll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You’ll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities.

As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

What’s In It for You?

• Significant earning potential through commission, rewards, and incentives.
• 24/7 access to an online GP for you and your immediate family.
• Market‑leading paid carer’s leave.
• Equalised family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

About EE

At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we’ve created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community.

We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we’re here to accommodate your needs. We are committed to doing everything we can to support you.

Join us and be part of a team where you can truly make a difference!