Store Manager

British Heart Foundation; Highweek; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading charity organization in the UK is seeking a Store Manager to oversee daily operations and drive sales in their community store. This role involves leading a diverse team, managing budgets, and maintaining high retail standards. Candidates must have experience in a customer-facing role and a proactive approach to achieving targets. The position offers generous employee benefits including 38 days of annual leave and a health cash plan.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream - early access to wages

25% staff discount

Health cash plan

24/7 Virtual GP access

Pension with employer contribution

Cycle to work scheme

Discounts on gym memberships

Qualifications

• Experience working in a customer facing role in retail, hospitality or service industry.
• Ability to lead, motivate, and develop teams.
• Understanding of budgets and P&L.

Responsibilities

• Lead your store’s day-to-day operations and maintain high retail standards.
• Manage staff performance and adapt to changing business needs.
• Handle budgets and P&L effectively.

Skills

Customer service experience

Team leadership

Commercial awareness

Sales target achievement

Flexibility

Job description

Overview

Would you like to make an impact by leading one of our home store teams that are community based, offer amazing choice and genuine sustainability?

What does this role involve? As a Store Manager you will be accountable for your store's performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrates the BHF values. Each day is different in this varied, fast‑paced, hands‑on role. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.

Responsibilities

Lead your store’s day‑to‑day operations, maintain high retail standards, manage staff performance, handle budgets and P&L, and adapt to changing business needs. Work under your own initiative and take a proactive approach to business objectives in a fast‑paced environment.

Requirements / Qualifications

• Experience working in a customer facing role in retail, hospitality or service industry
• Experience of leading, motivating and developing teams
• Commercial awareness
• Ability to achieve sales targets
• Committed to achieving the highest retail standards at all times
• Able to work under own initiative and take a proactive approach to changing business needs and objectives
• Thrives working in a hands on, fast‑paced environment
• An understanding of budgets and P&L

Working Hours

Our stores are fast‑paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

About the British Heart Foundation

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why Join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers