Store Manager

British Heart Foundation; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A well-known charity organization is looking for a Store Manager in Greater London. You will lead a community-based team, driving sales across physical and digital channels while ensuring high standards in customer service. The role requires a proactive approach and experience in a customer-facing retail environment. Benefits include generous annual leave, health cash plans, and pension contributions. The position demands flexibility for weekend and holiday working, contributing to the organization's mission of funding life-saving research.

Benefits

38 days annual leave

Holistic support leave

Enhanced family policies

Wagestream - access to early wages

25% staff discount

Health cash plan

24/7 Virtual GP

Pension with employer contributions

Cycle to work scheme

Gym membership discounts

Retailer discounts

Qualifications

• Experience working in a customer facing role in retail or hospitality.
• Experience leading, motivating, and developing teams.
• Ability to achieve sales targets and demonstrate commercial awareness.
• Commitment to achieving high retail standards.
• Capable of working independently and proactively adapting to change.
• Thrives in a hands-on environment.

Responsibilities

• Lead store performance and drive sales through in-store and online.
• Manage and develop an inclusive and diverse team.
• Ensure high standards of customer service.
• Adapt to changing business needs.
• Be hands-on in daily store operations.
• Understand budgets and contribute to achieving targets.

Skills

Customer Facing Experience

Team Leadership

Commercial Awareness

High Retail Standards

Proactive Approach

Adaptability in Fast-paced Environment

Budget Understanding

Job description

Overview

Would you like to make an impact by leading one of our fashion store teams that are community based, offer amazing choice and genuine sustainability?

What does this role involve?

As a Store Manager you will be accountable for your store's performance, maximising sales through physical and digital channels, and achieving store targets by leading an inclusive and diverse team that consistently demonstrate the BHF values. Each day is different in this varied, fast paced and hands on role. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life saving research.

Responsibilities

• Lead store performance and drive sales through both in-store and online channels.
• Manage and develop an inclusive and diverse team that upholds BHF values.
• Ensure high standards of customer service and retail operation in a fast-paced environment.
• Adapt to changing business needs and proactively address objectives.
• Work with hands-on involvement in daily store operations.
• Understand budgets and P&L and contribute to achieving targets.

Qualifications

• Experience working in a customer facing role in retail, hospitality or service industry.
• Experience leading, motivating and developing teams.
• Commercial awareness and ability to achieve sales targets.
• Commitment to achieving high retail standards at all times.
• Able to work under own initiative and take a proactive approach to changing business needs and objectives.
• Thrives in a hands-on, fast-paced environment.
• Understanding of budgets and P&L.

Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

• 38 days annual leave (plus the option to buy and sell leave)
• Holistic support leave of up to 10 additional days off each year
• Enhanced family policies (maternity, paternity and adoption leave)
• Wagestream - early access to your wages
• 25% staff discount
• Health cash plan (Dental, Optical, Therapies, etc)
• Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
• Pension with employer contribution of up to 10%
• Cycle to work scheme
• Discounts on gym memberships
• Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

• Click the “Apply” button below.
• You’ll be seamlessly redirected to the BHF Careers page.
• Complete the application form, submit your CV and upload your employment history.

What do I need to know?

• DBS Check: Any offer of employment is subject to a satisfactory DBS check.
• Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
• Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
• Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
• Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.