Store Manager

Orlebar Brown; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Private medical insurance

Company pension scheme

Product discounts (Orlebar Brown/CHANE

Employee-only sales

Service award incentives

25 days annual leave + UK publichols

Job summary

Orlebar Brown is seeking a Store Manager in London to champion the brand’s luxury lifestyle experience. You will drive sales, lead a premium team, and uphold world-class service standards across our stores.

You will play a key role in CRM initiatives, clienteling, and delivering KPI targets while maintaining the highest presentation standards and profitable store operations.

Qualifications

• Demonstrated management experience in a premium or luxury brand.
• Strong understanding of KPIs and their impact on store performance.
• Professional image and presentation at all times.
• Excellent verbal and written communication.
• High standards for store environment and appearance.
• Ability to handle multiple demands and competing priorities.

Responsibilities

• Achieve store sales targets and profitability.
• Lead on visual merchandising and store presentation following guidelines.
• Drive sales culture to meet targets in conversion, UPT, ATV and data capture.
• Recruit, train and develop a high-performing team; outline growth paths.
• Control store costs to stay within budget and maximise margins.
• Ensure CRM and clienteling initiatives strengthen clientele relationships.

Skills

People management

Luxury brand experience

KPIs & performance

Customer service

Communication

Attention to detail

Adaptability

Job description

REPORTING TO Head of Retail Europe and Global Clienteling

SALARY Competitive

COMPANY PROFILE

Orlebar Brown (Chanel group) launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

Today, our collections are built into broader lifestyles imagined around Beach, Resort, Coast and Sport. We have multiple product releases, including capsules, new categories and services, over the calendar year to maintain excitement, and interest for our customers.

Since 2007, we have built the brand to achieve our stated purpose which is - to encourage, excite and inspire everyone to Holiday Better. This is our purpose and why we get out of bed every morning.

The brand has rapidly gained global recognition and is sold through online, more than 30 O.B. stores, and the best retailers and hoteliers in the world. Our customer is truly international, so whether they are in St Barth's for Christmas with family, Miami for a wild Spring break, a conference in Dubai with a few days off, tacking a boat off the coast of St Tropez, volunteering to replant mangrove plantations in Puerto Rico, walking along a cliff top in Cornwall, or diving off one into a beautiful blue ocean then O.B. should be there to help you do it better.

Our business is built on relationships with those customers, and we strive to maintain our relationship with them, wherever they might be, and provide world class service, when and where they want. It is also built on finding new customers to the brand by welcoming them to join the ever-growing O.B. community.

THE POSITION

As a Store Manager, you will be an ambassador for the brand and a senior member of the retail team. Reporting directly to the Head of Retail Europe, your position will be ensuring the delivery of agreed sales strategy, retail profitability and KPI goals and brand vision objectives within our retail stores. You will be responsible for the performance of the store and ongoing staff development.

We are looking for another strong team player to join us on our journey in establishing Orlebar Brown as the luxury choice lifestyle brand for holiday clothes to wear every day.

GENERAL RESPONSIBILITIES

• Responsible for the store achieving sales targets and ensuring profitability.
• Accountable for windows and shop floor commerciality and adhering to VM guidelines and standards. Must provide higher level of strategic leadership and management.
• Must provide a higher level of strategic leadership and management.
• To lead on sales and service culture in store by achieving personal and store targets in terms of store conversion, team and personal UPT, ATV, Data Capture, Personal Sales.
• Recruiting and developing a high performing team. Responsible for field training and development path using all training tools provided by OB - Train, motivate and develop the team to optimise store performance to reflect the brand qualities.
• Responsible for active succession planning to ensure career progression and to retain successful staff.
• Control operating costs to be within the stores budget by focusing on store sales and margin contribution.
• Responsible, and leading by example for the store having the highest levels of standards around presentation, cleanliness and staff appearance.
• Attending regular training sessions on seasonal product launches and Service Standards to ensure knowledge is up to date and the delivery of world class service.
• Must ensure all measures are being taken around loss prevention to protect profit and stock.
• Supporting the implementation and development of CRM & Clienteling initiatives to strengthen clientele network for the store.
• Display strong leadership skills by leading by example. Consistently show a positive attitude - take responsibility for own actions.
• Conduct any other ad hoc duties related to store management deemed necessary by higher management for the benefit of the stores and staff performance. Work in close partnership with HQ functions to implement business strategies in store.
• Manage Health and Safety alongside company policy to create a safe environment for the team and customers.
• Ensure all human resources issues are dealt with in line with guidance from company policy.

CANDIDATE PROFILE

• Demonstrated experience of management in a premium or luxury brand environment.
• Willing to adapt and take on new challenges.
• Depth of understanding around KPI's and impact on store performance.
• Always presents a professional image.
• Successfully able to handle multiple demands and competing priorities.
• Excellent communication skills - both verbal and written.
• A real attention to maintaining high standards in store environment and a keen eye for detail.

WHAT WE OFFER

• Being part of a diverse working environment of people who we learn from every day
• The chance to train and develop your skills in a fast-working environment
• Competitive benefits package:
• Physical wellbeing: Private medical insurance covering pre-existing medical conditions and the ability to add family members, an online GP app with 24/7 appointments, available within 24 hours, and cycle scheme participation for tax-exempt bike and/or accessories purchase.
• Financial wellbeing: Company pension scheme.
• Lifestyle: Orlebar Brown and CHANEL product discounts and employee-only sales.
• Employee Recognition: Service award incentives, 1 week Holiday Better time off across the year to practice what we preach (paid leave and separate from 25 days annual leave plus UK public holidays).

It is never just a job at Orlebar Brown. It is a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.

At Orlebar Brown, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Orlebar Brown.