Store Manager

River Island Clothing Co., Ltd.; Gravelly Hill; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail fashion brand in Birmingham Fort is seeking a Store Manager. In this role, you'll drive sales, ensuring a world-class shopping experience while managing a talented team. Responsibilities include recruitment, training, and ensuring operational excellence. You will be accountable for store KPIs, cost control, and loss prevention. Ideal candidates will have previous Store Manager or Deputy Manager experience and a passion for customer service. Enjoy competitive perks, including a generous staff discount and opportunities for progression.

Benefits

50% staff discount

Bonus scheme

Generous holiday allowance

Private pension scheme

Progression opportunities

Support for family needs

Employee wellbeing solutions

Qualifications

• Proven track record of managing store KPI’s including sales, payroll, and stock loss.
• Great communicator across all levels.
• Passionate about delivering a world-class customer experience.
• Previous experience at Store Manager level or experienced Deputy Manager looking to step up.

Responsibilities

• Drive sales and responsibility for store contribution.
• Ensure a world-class shopping experience for customers.
• Responsible for team recruitment, training, and performance management.
• Control costs and manage profit protection.
• Accountable for store operational soundness and stock management.

Skills

Drive sales and maximize profit

Customer service excellence

Talent recruitment and retention

Cost control and loss prevention

Strong communication skills

Leadership skills

Store KPI management

Job description

Store Manager

Department: Store Management

Employment Type: Permanent - Full Time

Location: Birmingham Fort

Description

We’re a much-loved brand with an exciting future. Our Islanders are a diverse bunch of bright, talented people who love working together – and are proud of the work they do. Progression here can take you in all kinds of directions.

This is what a career at River Island is like. And this is where yours starts.

What We Are Looking For...

• Drive sales & maximise profit - you will be responsible for identifying opportunities to increase your stores contribution. From ensuring you implement company layout to a high standard to analysing your reports, you will be accountable for the success of your branch. Conducting daily floor walks & delegating effectively, you will be on top of competitor activity and will communicate trade feedback to all levels.
• Connect with our customers - you will ensure every customer receives a world class shopping experience in your store! Leading by example, you will motivate your team to give genuine service to our customers & encourage them to maximise opportunities to up sell across all areas of the store.
• Recruit & retain the best talent - you will be passionate about your team & will be responsible for their career development. You will recruit the best team for your store & will invest your time to train & coach them, driving succession through your branch, creating future managers for the business. You will also play a key role in managing the performance of your team.
• Control costs & manage loss prevention - you will drive productivity of your team by effectively managing your payroll, having the right people in the right place at the right time. You will ensure your team protects profit by deterring theft through service. You will be responsible for ensuring your store is operationally sound with effective stock management controls in place.
• Have a proven track record in managing store KPI’s including sales, payroll, controllable costs, stock loss and service
• Be a great communicator across all levels
• Have great leadership skills
• Be passionate about delivering a world class experience to our customers
• Have previous experience at Store Manager level or be an experienced Deputy Manager looking for your next step up

This Is For You...

• Discount -Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products!
• RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway! On top of this you will also be entitled to a generous bonus scheme.
• Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders!
• Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment
• Giver Island - Give as you earn scheme, a ‘Giver Island’ day each year and matched funding
• Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications
• Pension - A contributory private pension scheme
• Holiday - 28 days (UK) 30 days (ROI) paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need!

We mentioned the discount, right?

Keeping You Safe...

At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit www.gov.uk

Every Islander Counts

Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.