Store Manager

DEBRA UK; Faversham; On-site; GBP 24,000 - 29,000; Full time

Job summary

A charity organization in Faversham is seeking a Store Manager to lead their retail team. The successful candidate will manage daily operations, ensure exceptional customer service, and develop their staff and volunteers. A strong background in retail management and leadership skills are essential. This role offers a competitive salary and numerous employee benefits, including annual leave and pension contributions.

Benefits

Competitive salary

Auto-enrolment pension

Life Assurance Scheme

Employee Assistance Programme

Generous training budget

20 days annual leave

Exclusive staff discounts

Qualifications

• Proven retail management experience, preferably in charity retail.
• Strong leadership and organisational skills required.
• Excellent communication and interpersonal abilities are a must.

Responsibilities

• Lead and develop a team of staff and volunteers.
• Deliver exceptional customer service.
• Manage stock generation, rotation, pricing, and merchandising.
• Design eye-catching window displays.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

IT systems confidence

Job description

Join the DEBRA Retail Team: Make a Difference, Every Day!

Are you a naturally friendly individual with a talent for connecting with people? Do you thrive in a fast-paced retail environment and enjoy leading a team to success? If so, DEBRA has an exciting opportunity for a Store Manager to join our passionate team in Faversham!

Position: Store/ Manager – Faversham, ME13 7AL

Salary: £24,733.80 per annum / £13.59 per hour

Contract: Permanent, Full-Time (35 hours/week, 5 days over 7 days per week, no pattern)

About DEBRA

DEBRA is the national charity supporting individuals and families affected by Epidermolysis Bullosa (EB) – a painful genetic skin condition. Our mission is to provide lifelong care and fund research to find a cure. Every item sold in our shops helps us get closer to that goal. Our values – Respect, Passion, Care, and Inclusivity – are at the heart of everything we do. When you join DEBRA, you become part of a team that’s committed to making a real difference.

What You Will Be Doing

• Leading, motivating, and developing a team of staff and volunteers.
• Delivering exceptional customer service and creating a welcoming shop environment.
• Managing stock generation, rotation, pricing, and merchandising.
• Designing creative and eye‑catching window and in‑store displays.
• Ensuring compliance with Gift Aid procedures and policies, recognising its high value and risk to the charity.
• Maintaining accurate records and ensuring all retail operations comply with internal policies and external regulations.
• Supporting recruitment, training, and retention of volunteers.
• Handling donations, including lifting and manual handling of stock.
• Using internal systems and digital platforms confidently for reporting and communication.
• Ensuring health & safety, safeguarding, and data protection standards are upheld at all times.

What We Are Looking For

• Proven retail management experience (charity retail experience is a plus).
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• A proactive, hands‑on approach with a positive attitude.
• Confidence in using IT systems and managing retail administration.
• A commitment to DEBRA’s mission and values.

Why Work for DEBRA?

• Competitive salary
• Auto‑enrolment pension with DEBRA contribution
• Life Assurance Scheme
• Employee Assistance Programme (24/7 support for staff and families)
• Generous training budget and career progression opportunities
• 20 days annual leave + bank holidays (increasing with service)
• Long service awards and increased holiday entitlement
• Exclusive staff discounts
• Personalised recognition awards
• Opportunities for apprenticeships and internships

Our Commitment to Inclusion

DEBRA is proud to be a Disability Confident Employer. We are committed to creating an inclusive and accessible recruitment process and workplace. If you require any reasonable adjustments during the recruitment or interview process, please let us know – we’re here to support you.

All roles at DEBRA require a DBS check and two satisfactory references. We take our safeguarding responsibilities seriously and are committed to equality, diversity, and inclusion in all areas of our work.

If you are ready to lead with purpose and passion, and want to be part of something truly meaningful, press - apply - today – we would love to hear from you!