Store Manager

BT Group; Epsom and Ewell; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading telecommunications company in the UK seeks a Retail Store Manager to inspire and lead a team in delivering exceptional customer service and driving revenue. Ideal candidates will have a talent for coaching, strategic communication, and relationship-building. The role offers flexibility and a supportive working environment. If you are passionate about retail and technology, we encourage you to apply.

Benefits

24/7 online GP access

Market-leading paid carer's leave

18 weeks family leave at full pay

Discounts on EE & BT products

Support for career development

Season Ticket Travel Loan

Volunteering days

Optional Private Healthcare

Responsibilities

• Inspire and lead a large team to achieve objectives.
• Drive revenue while ensuring excellent customer experience.
• Communicate with stakeholders to ensure strategic alignment.
• Build strong relationships with customers and the community.

Skills

Leadership

Coaching

Customer service

Team management

Strategic communication

Job description

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. If you have a history of guiding large teams to achieve outstanding commercial results, a self-driven and proactive mindset, and a talent for coaching and developing others, we would love to hear from you. Day to day, you'll be leading your people to deliver both individual and team objectives, including driving revenue combined with a great customer experience. You'll also be communicating with stakeholders from across the business ensuring a clear strategy and support for your store. You will foster a high-performance culture focused on both financial and behavioural KPIs, whilst capitalising on new retail opportunities. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. You'll bring fresh ideas to the table and building strong relationships with customers and the community will be key, building loyalty among first-time visitors.

At EE, we believe technology should bring people together. Our stores are more than just places to buy gadgets - they're destinations where customers can explore, discover, and be inspired by the latest in tech. We're committed to creating a vibrant, welcoming environment where every visit feels like a special occasion.

• 24/7 access to an online GP for you and your immediate family.
• Market-leading paid carer's leave.
• Equalized family leave with 18 weeks full pay and 8 weeks half pay.
• Huge discounts on EE & BT products, saving you hundreds of pounds annually.
• Support for your career development.
• Season Ticket Travel Loan.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental coverage.

About EE: At EE, our people are the key to our success. We keep customers happy with great service and a top-rated network. As part of the BT family, we've created an energizing culture that makes EE an excellent place to build your career. We value diversity and welcome applications from all sections of the community. We understand that life is ever-changing, and we offer flexibility to support your success. Whether you need full-time, part-time, or job-sharing options, we're here to accommodate your needs. We are committed to doing everything we can to support you. Join us and be part of a team where you can truly make a difference!