Store Manager

Selco Builders Warehouse; Dartford; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading building materials retailer in Dartford is seeking a dynamic Store Manager to drive sales, lead a high-performance team, and deliver outstanding customer experiences. The successful candidate will have strong commercial acumen, exceptional leadership skills, and a commitment to customer service excellence, enhancing store performance and loyalty. This position offers competitive remuneration and the opportunity to shape a high-performing store culture.

Qualifications

• Experience in driving sales and profit targets in a retail environment.
• Strong leadership skills to develop and motivate a team.
• Ability to build customer relationships and resolve complaints.

Responsibilities

• Own and deliver sales, profit, and margin targets.
• Lead and develop a high-performance team culture.
• Ensure outstanding customer experiences and resolve complaints.

Skills

Commercial awareness

Team leadership

Customer service excellence

Market understanding

Job description

What You'll Be Doing

Driving Commercial Performance

• Own and deliver your store's sales, profit, and margin targets by making smart, commercially focused decisions
• Understand your local market and competitors, using insight to shape effective trading and sales plans
• Develop and deliver local initiatives to drive sales growth and enhance customer loyalty
• Build strong relationships with suppliers and Support Centre teams to maximise opportunities and store efficiency

Leading Through People

• Lead, motivate, and develop your team to perform at their best-building a high-performance culture of support and accountability
• Coach in the moment and through structured sessions to build skills and confidence across the team
• Ensure clear communication and regular engagement with all colleagues, sharing goals, updates, and business changes

Delivering Outstanding Customer Experience

• Role model best-in-class customer service every day, setting the tone for a great in-branch experience
• Maintain close relationships with trade members, building trust and repeat business
• Ensure all customer complaints are resolved swiftly and fairly, balancing commercial and customer needs
• Use customer feedback and market knowledge to refine your store's service and offer

Operational E...