Store Manager

Chococo; City Of London; On-site; GBP 32,000 - 33,000; Full time

Job summary

A premium chocolate brand in London seeks an experienced Store Manager to lead day-to-day operations and create a family-friendly atmosphere. Responsibilities include team leadership, ensuring excellent customer service, and managing store operations including inventory and cash handling. The ideal candidate has proven retail management experience and a passion for premium food. This full-time role offers a competitive salary of £32,000 to £33,000 yearly.

Benefits

Competitive salary

Performance-based incentives

Staff discounts on chocolate items

Training and career development

Qualifications

• Proven retail and hospitality management experience.
• Strong leadership, communication and customer service skills.
• Solid understanding of stock management, POS systems, and basic P&L responsibility.
• Passion for premium food and attention to detail.
• Experience planning events or workshops is a plus.
• Eligibility to work in the UK and flexibility for early mornings, weekends, and public holidays.

Responsibilities

• Lead and motivate a small team.
• Ensure excellent customer service and maintain high product presentation standards.
• Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination.
• Oversee cafe operations.
• Drive sales and local marketing initiatives; achieve financial targets.
• Maintain brand standards and deliver a premium guest experience.
• Report to regional management and implement company policies and promotions.

Skills

Leadership

Customer service

Communication

Stock management

Cash handling

Job description

Overview

About Us. We are a premium handcrafted chocolate brand with an integrated cafe. We are opening our first London location and seek an experienced, customer-focused Store Manager to lead day-to-day operations and build our local family-friendly presence.

Responsibilities

• Lead and motivate a small team.


• Ensure excellent customer service and maintain high product presentation standards.


• Manage daily store operations: inventory control, cash handling, ordering, and supplier coordination.


• Oversee cafe operations.


• Drive sales and local marketing initiatives; achieve financial targets.


• Maintain brand standards and deliver a premium guest experience.


• Report to regional management and implement company policies and promotions.

Qualifications

• Proven retail and hospitality management experience.


• Strong leadership, communication and customer service skills.


• Solid understanding of stock management, POS systems, and basic P&L responsibility.


• Passion for premium food and attention to detail.


• Experience planning events or workshops is a plus.


• Eligibility to work in the UK and flexibility for early mornings, weekends and public holidays.

What We Offer

• Competitive salary and performance-based incentives.


• Staff discounts on chocolate items.


• Opportunity to shape and lead our flagship London store.


• Training, career development and a creative, supportive team.

We welcome applications from diverse backgrounds.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Salary: £32,000 – £33,000 yearly

About Chococo

Since its inception in 2002, we have established ourselves as a pioneer in the artisanal chocolate sector, focusing on handmade, fresh chocolates and championing sustainable practices through plastic-free packaging.