Store Manager

Rohan Designs; Cambridge; On-site; GBP 100,000 - 125,000; Full time

Job summary

A well-established outdoor retailer in Cambridge is seeking a Retail Shop Manager to enhance customer service and exceed sales targets. The ideal candidate should have experience in retail management, preferably in the outdoor industry, and display exceptional customer service and leadership skills. The role involves training staff, managing store operations, and maintaining high merchandise standards. A competitive pay and benefits package, including discounts and training opportunities, is offered.

Benefits

Structured sales and management training

Access to e-learning modules

Clothing allowance

50% employee discount

Pension contributions

Life cover based on salary

Sales bonus scheme

Employee Assistance Scheme

Qualifications

• Proven experience in retail management, ideally within the outdoor industry.
• Strong leadership abilities to motivate and guide a team.
• A passion for outdoor activities and adventure.

Responsibilities

• Drive sales targets by assisting customers in selecting merchandise.
• Organise store rotas and manage staff effectively.
• Train and motivate sales staff on selling procedures.
• Maintain high standards of store merchandise and restock as needed.

Skills

Exceptional customer service skills

Excellent organisational skills

Attention to detail

Effective verbal communication

Effective written communication

Ability to train effectively

Time Management Skills

Job description

Are you ready for your next Retail adventure? If you have a passion for excellent customer service and love selling clothing within the outdoors industry, then this is the job for you!

We are looking for a Retail Shop Manager to drive forward the quality service we continue to provide here in Cambridge.

Who are we looking for?

To fulfil this exciting role, you will possess excellent Retail Management skills, which you will have gained within a retail environment, ideally within the outdoor industry.

You will also have the following qualities:

• Exceptional customer service skills
• Excellent organisational skills
• Attention to detail
• Effective verbal and written communication skills
• Ability to challenge others to improve their performance
• Skills to train and delegate effectively
• Time Management Skills
• Ideally, you will have a passion for outdoor travel adventure.

About the role

The ideal candidate will use their past experiences to engage the shop team in driving all aspects of the shop performance whilst maintaining our reputation for outstanding quality and customer service.

Main duties of the role consist of:

• Reaching and exceeding sales targets through assisting customers in the selection and purchase of merchandise.
• Organising and implementing store rotas and covering shifts and holidays thorough effective staff management.
• Helping, training and motivating sales staff on selling procedures to help achieve sales goals.
• Achieving commercial success through organising the store merchandise standards and restocking merchandise.
• Nurture a thirst for high levels of product knowledge within an outdoor retailer and a passion for sharing that knowledge.

What's in it for you?

Having been retailing in the UK for over 50 years in the outdoor industry, we are able to offer an excellent pay and benefits package. Plus, all of this:

• Structured training sales and management training
• Access to in-house e-learning modules
• Clothing allowance
• 50% discount on our clothing
• Staff Partnership programme
• Contributions to a Pension scheme
• Life cover based on salary
• Sales bonus scheme
• Employee Assistance Scheme

About the company

We make gear to keep you protected and comfortable in the world's wildest places. From performance clothing to shoes and luggage we have created a range that is all you need and nothing you don’t. From our original and iconic “bags” to our latest innovations everything is built on the original design principles that were conceived around a kitchen table in North Yorkshire fifty years ago. That is what still make us unique.

We just make gear that delights our customers and delivers on our promise.

How to apply

To apply for the role of Retail Shop Manager, please click on the Apply button and follow the short application procedure.