Store Manager

Jollyes Pets; Burnley; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading UK pet retailer is seeking a Store Manager in Burnley for a new store opening. Responsibilities include managing store operations, leading a team, ensuring exceptional customer service, and promoting pet welfare. Ideal candidates will have prior retail management experience and a passion for pets. Competitive salary of £27,011 – £30,322 per annum plus bonus potential, along with various employee benefits.

Benefits

Competitive salary

Discounts on high-street retailers

Pension scheme

Enhanced maternity and paternity leave

Learning & Development opportunities

Qualifications

• Previous retail store management experience.
• Ability to build high-performing teams.
• Must be 16+ and able to work full-time.

Responsibilities

• Lead by example in creating a positive culture.
• Manage all aspects of running a store.
• Ensure pet welfare and exceptional customer service.

Skills

Passion for pets and people

Retail store management experience

Decision-making and communication

Business performance development

Commercial awareness and P&L management

Job description

Overview

Full time, permanent position with Jollyes Pets – a leading UK pet retailer with over 100 stores and 50 years of expertise.

Responsibilities

• Lead by example, creating an excellent culture and working environment and demonstrating the values of being Genuine, Wise, Eager, Focused and Together.
• Have full responsibility for all aspects of running a successful store, managing KPIs around people, store standards, customer service and financial performance, while maximising turnover, gross margin and controlling costs.
• Ensure the welfare of pets is a top priority, promoting responsible pet ownership.
• Deliver exceptional customer service and provide a great shopping experience, demonstrating strong pet and product knowledge (training provided).
• Recruit, motivate, train and develop your team, reviewing and managing performance and promoting Jollyes as an employer of choice within the local community.
• Communicate key business updates and individual and team objectives clearly to staff.

Qualifications & Experience

• Passion for pets and people; delighted customers by ensuring an unrivalled shopping experience.
• Previous retail store management experience where a hands‑on approach to daily business management was applied.
• Sound decision maker who can communicate objectives effectively and build high‑performing, highly engaged teams, ensuring succession plans are in place.
• Proven track record of developing business performance and exceeding KPIs while maintaining the highest store standards, health & safety and legal compliance.
• Commercial awareness, P&L management ability and a proactive approach.
• Must be 16+ (age inclusive), able to work 40 hours per week, 5 days out of 7.

About Jollyes Pets

Jollyes is an award‑winning UK pet retailer with over 100 stores and 50 years of expertise. The company has won the Retail Week “Best Retailer 2024” award and is listed in the Sunday Times “Best Places to Work”. Accredited by RestLess as an age inclusive employer and a member of the Pet Sustainability Coalition.

Benefits & Compensation

• Competitive salary £27,011 – £30,322 per annum + bonus potential £2‑10k p.a.
• Financial wellbeing package (iTrent, Wagestream).
• Retail Trust membership, wellbeing and medical support services.
• Colleague “Treats” – discounts up to 800 high‑street retailers and online services.
• Colleague “We Care” – online GP, mental health support, fitness programme, “Tooth Fairy” dentist on demand.
• 30% discount on Jollyes branded products and 20% off other brands.
• Pension scheme via Legal & General (EE 3%, ER 5%).
• Free uniform and on‑site parking; additional paid leave for wedding, new pet, birthday.
• Enhanced maternity leave – full pay for first 26 weeks, then SMP.
• Enhanced paternity leave – partner receives up to 4 weeks full pay.
• Top Dog Award scheme, buy/sell holiday scheme, Cycle2Work, care concierge, etc.
• Learning & Development opportunities.

Location

Burnley – new store opening; required to work 40 hours per week, 5 days out of 7.

Apply

If you are keen to develop your career in retail management and benefit from future progression as we continue to grow, please apply today.