Store Manager

Bestway Group; Boston Spa; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the UK is seeking an ambitious Store Manager to join their Costcutter store. The successful candidate will manage a team to ensure top-notch customer service and compliance, while also building community relationships and driving store performance. Strong communication, decision-making skills, and retail experience are essential for this role. This position provides an excellent opportunity for personal and professional growth within a dynamic environment.

Qualifications

• High personal and professional standards.
• Experience delivering a compliant environment through processes.
• Ability to manage a diverse range of activities.

Responsibilities

• Coach and develop store team for outstanding service.
• Manage controllable costs with focus on people costs.
• Build relationships with the local community.

Skills

Excellent communication skills

Strong decision-making skills

Experience in effectively managing a team

Ability to work under pressure

Sound business awareness

Job description

Overview

Are you passionate about great leadership and providing excellent customer service? Are you tenacious in your pursuit of excellence? Do you want to develop with a company that has ambitious growth plans and that has recently entered an exciting new partnership? If so, we would love to hear from you. We have a fantastic opportunity for an ambitious and motivated retail professional to join our business as Store Manager of one of our Company owned Costcutter stores. You will manage and motivate your team to provide the very best customer service and presentation standards within a fully compliant environment. Protecting and growing business performance through team development and active brand/product promotion at a local level will be a key priority.

Responsibilities

• Coach and develop store team to deliver outstanding service, and facilitating as much interaction on the shop floor as possible
• Present the store in-line with the company brand standards guidelines
• Promptly resolve or report all issues affecting the customer experience
• Communicate positively with all colleagues, offering advice and assistance when needed
• Build relationships with the local community to develop a positive representation of the brand
• Develop understanding of support departments and use knowledge to optimise the customer experience
• Identify opportunities to improve store performance and support activities to generate additional business
• Agree and deliver action plans to develop and improve store performance
• Analyse any available management information to maximise store turnover and profitability
• Ensure store control guidelines are followed by all team members
• Manage all controllable costs, with a particular focus on people costs
• Encourage, plan and lead team participation in all promotional activity
• Lead your store team to achieve all team and individual targets
• Keep up to date with key business information to continually develop knowledge and expertise

Qualifications

• Excellent communication skills
• High personal and professional standards
• Strong decision-making skills, and a sense of responsibility
• Experience of delivering a compliant environment through adherence to processes and procedures
• Experience in effectively managing and motivating a team
• The ability to effectively delegate tasks and activities
• The ability to work under pressure and deal with challenging situations professionally
• The ability to manage a diverse range of activities - to prioritise and multitask
• Sound business awareness, with the ability to comprehend and respond to business reports