Store Manager

Card Factory; Birmingham; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading greeting card retailer in Birmingham is seeking a Store Manager to lead a dynamic team. The role involves guiding daily operations, fostering a positive culture, and maintaining a customer-first mindset. Ideal candidates will have leadership experience and strong communication skills. The company promotes career growth with ongoing support and training opportunities.

Qualifications

• Experience in leading teams and achieving results.
• Ability to create a high-performing culture.
• Strong communication skills to engage with staff and customers.

Responsibilities

• Guide and lead the team in daily operations.
• Take ownership of hiring, coaching, and team development.
• Collaborate with District and Regional Managers for improvement.

Skills

Leadership experience

Inspiring presence

People-first mindset

Strong communicator

Tech-savvy

Calm and adaptable

Job description

About the job

Store Location: Birmingham Bull Ring

Store Hours: 42.5

Lead the way at cardfactory, where special moments come to life.
As a Store Manager, you’ll be at the heart of it all — guiding a team, shaping a positive culture, and creating a space where people feel supported, valued, and inspired.

You’ll coach, motivate, and celebrate wins — big and small. With a customer-first mindset, you’ll bring energy and confidence to every decision, using data to keep things on track and moving forward.

The day to day

You’ll take the lead day to day — building a brilliant team, setting clear direction, and creating a workplace where people thrive. From hiring and coaching to merchandising and payroll, you’ll take ownership and make things happen.

You’ll also work closely with your District and Regional Managers, always looking for ways to grow, improve, and celebrate success.

About You

What We’re Looking For:

• Leadership experience – You’ve led teams and know how to bring out their best.
• Inspiring presence – You lead by example and build a high-performing culture.
• People-first mindset – You coach, support, and help others grow.
• Strong communicator – You listen, speak clearly, and bring people together.
• Tech-savvy – Comfortable using systems to support daily tasks.
• Calm and adaptable – You stay focused and flexible under pressure.

Why join us

At cardfactory, leadership is about more than just managing a store. We’ll support you with the tools, training, and opportunities to grow your career — because when you grow, we grow too.

If you're ready to lead with impact and help shape the future of a business that celebrates life’s most meaningful moments, we’d love to hear from you.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.

Sportswift Ltd T/A cardfactory

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