Store Manager

Holland & Barrett; Berwick-upon-Tweed; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading health and wellness retailer seeks a Retail Store Manager in Berwick-upon-Tweed. This role involves managing store operations, leading a team, and driving customer service excellence. Candidates should have retail management experience and strong communication skills. The position offers a salary of up to £29,500 per annum plus benefits including colleague discounts and annual leave.

Benefits

25% colleague discount

28-days annual leave pro rata

Qualifications

• Previous retail management experience is essential.
• Excellent communication and people management skills required.
• Ability to handle challenges in a fast-paced retail environment.
• Understanding of daily sales figures to meet company goals.
• Passion for products and willingness to complete product training.
• Agility to multitask and maximize results.

Responsibilities

• Act as a role model for customer service.
• Manage daily store operations and ensure health and safety compliance.
• Drive financial performance to meet sales targets.

Skills

Retail management experience

Communication skills

People management skills

Analytical skills

Product passion

Training capability

Agility and flexibility

Job description

Role Overview

Are you passionate about customer service? Keen to continue your career with the largest UK Health and Wellness Retailer? As our Retail Store Manager, you'll be an excellent leader, running the day-to-day management of the store and becoming a brand ambassador for Holland & Barrett. You'll build a high performing team by recruiting, coaching, training, motivating, and setting clear expectations. Supported by your Regional Manager, you will act as a role model for world class customer service, drive financial performance with sales targets, maintain stock accuracy, set‑up store promotional plans and ensure full compliance with health and safety. To become a Health & Wellness specialist you'll embark on a training programme that includes our "Qualified to Advise" and "Healthy Expert" qualifications which are accredited by our awarding body to Level 2 and Level 3.

Key Responsibilities

Act as a role model for world‑class customer service and drive financial performance. Manage day‑to‑day store operations and ensure compliance with health and safety standards.

Qualifications

• Previous retail management experience
• Excellent communication and people management skills
• The ability to work under pressure and handle challenging situations in a fast‑paced retail environment.
• The ability to understand and analyse sales figures daily to enable the store to trade within Company parameters and goals.
• Passion and enthusiasm for our products
• The ability to complete regular computer‑based training to ensure exceptional product knowledge.
• The ability to be agile and flexible to multi‑task and achieve the best results.

Values & Culture

We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities and cultures – I am me, we are H&B.

About Holland & Barrett

We want to empower everyone to live healthier, happier lives. With over 150 years of experience in the industry, we are an internationally trusted brand and the largest health & wellness retailer in Europe. Our ambition is to become the world's most trusted wellness partner, chosen by over 100 million people globally.

Salary & Benefits

Salary: Up to £29,500 per annum DOE, 25% colleague discount, 28-days annual leave pro rata.