Store Manager

Swarovski Crystal Business; Ashford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury brand in Ashford is seeking a passionate Store Manager to provide extraordinary customer service and lead a dynamic team. Ideal candidates will have at least 3 years of experience in a multicultural retail setting, excellent leadership skills, and a familiarity with luxury fashion. This position offers competitive salary, monthly bonuses, and a generous staff discount, fostering a vibrant culture of diversity and inclusion.

Benefits

Competitive salary

Monthly bonus scheme

Generous staff discount

Enhanced holiday entitlement

Employee Assistance Programme

Qualifications

• Minimum of 3 years of experience in a multicultural retail environment.
• Experience or keen interest in luxury fashion, cosmetics, or lifestyle brands.
• Proven ability to lead teams effectively.

Responsibilities

• Deliver exceptional customer experience in every interaction.
• Recruit and develop a passionate team.
• Drive sales and service opportunities to exceed targets.

Skills

Leadership and coaching skills

Customer relationship building

Digital proficiency

Ability to exceed sales targets

Fluent English

Job description

Overview

Swarovski Store Managers are advocates of the brand, providing customers with extraordinary service and an awe-inspiring brand experience. This role leads and grows a team with passion and enthusiasm to place crystal into the hearts and hands of customers. Join a diverse team that pushes boundaries and shares a passion for fashion and jewellery with a globally iconic brand.

About the job

You are an advocate of our brand. In this role and together with the team, you will:

• Strive for excellence and go the extra mile in every customer interaction to deliver an exceptional customer experience
• Build a loyal portfolio of existing and new customers
• Recruit, lead, and grow a team with a growth mindset, passion, and enthusiasm
• Exceed personal and team service and sales targets
• Be the driving force behind new and ongoing service and sales opportunities directly impacting our growth and success

About you

You are an experienced Store Manager and you have:

• Worked in a multicultural retail environment with a minimum of 3 years experience
• Experience/keen interest in luxury fashion/cosmetics/lifestyle brands
• Excellent and proven leadership and coaching skills
• Digital proficiency
• A winning personality to easily establish trustful relationships with customers, teams, and stakeholders
• English skills

What we offer

• Competitive salary
• Monthly bonus scheme
• Industry leading, generous staff discount starting on your first day
• Enhanced holiday entitlement of 6.6 weeks, pro rata for part time employees
• Exclusive access to our Employee Assistance Programme provider, The Retail Trust; offering resources to support wellbeing including 24/7 access to a Virtual GP service
• Access to our online benefits platform offering a wide range of retail, hospitality and entertainment discounts

About Swarovski

Masters of Light Since 1895. Swarovski creates crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world\'s finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sale in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski\'s heritage, with sustainability measures across the value chain, emphasis on circular innovation, championing diversity, inclusion and self-expression, and philanthropic work through the Swarovski Foundation, which supports charitable organizations with positive environmental and social impact.

Swarovski is an equal opportunity employer. We celebrate individuality and foster a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including hiring, promotion, discipline, or discharge are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity, expression or any other status protected by law where we operate.

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