Store Manager

JOSEPH; Ashford; On-site; GBP 30,000 - 50,000; Full time

Job summary

A luxury retail brand in Ashford is seeking a Store Manager to lead and inspire a team towards exceptional sales performance and customer service. The ideal candidate will possess strong commercial acumen, leadership skills, and a proven background in premium retail. This role involves managing sales targets, ensuring the highest standards of customer engagement, and fostering team development and motivation.

Qualifications

• Proven experience in premium/luxury retail with a strong sales track record.
• Ability to drive sales and exceed targets.
• Detail-oriented, reliable, and accountable.

Responsibilities

• Drive sales targets through team management and personal performance.
• Ensure excellent customer service and satisfaction.
• Lead, coach, and develop a high-performing team.

Skills

Strong commercial acumen

Clienteling

Leadership abilities

POS system proficiency

Problem-solving skills

Stakeholder management

Job description

The Joseph Company

JOSEPH is a British contemporary designer brand with a strong core of luxury essentials. Founded in 1966 by Casablanca‑born Joseph Ettedgui, he was an early champion of the now iconic design houses & emerging brands alike.

Today, Joseph has 23 global stores, a strong digital presence & over 400 stockists – all vibrant centres of creativity and style. Contemporary, sophisticated, and effortless – the JOSEPH label & products are defined by their dedication to craftsmanship, attention to detail and the balance between fashion and a timeless wardrobe of luxury essentials.

Working with Joseph

As a Store Manager, you will lead, support, coach, challenge and empower your team to achieve the Company’s objectives through example setting, clear targets, training, excellent customer service expertise and effective merchandise presentation skills.

You will work to ensure that the Company’s Values and objectives are embodied to ensure a seamless shopping experience for the client.

The ideal candidate will have a positive and proactive approach to store administration and operations while ensuring that store and the team are engaged and motivated to consistently meet the Company’s standards and expectations.

Key Responsibilities

This will include but is not limited to:

Commerciality & Sales Generation

• Drive and exceed sales targets through personal and team sales techniques.
• Develop strong clienteling initiatives to enhance revenue.
• Manage budgets, address underperformance, and provide commercial solutions.
• Conduct competitor analysis to refine offerings.
• Optimise staff scheduling for profitability.
• Identify, coach, and upskill key performers to meet commercial objectives.

CRM & Customer Experience

• Ensure a seamless, high‑touch customer journey, delivering personalised service that exceeds expectations.
• Utilise the CRM system to track customer preferences, purchase history, and behaviours, ensuring tailored recommendations and bespoke experiences.
• Train and empower the team to effectively use CRM insights to anticipate client needs, follow up meaningfully, and create memorable one‑to‑one interactions.
• Leverage data‑driven insights to identify and maximise commercial moments, such as:
• Client anniversaries, product launches, and special events to drive engagement.
• Re‑engagement strategies for lapsed or VIP clients through strategic outreach.
• Exclusive in‑store experiences based on customer preferences and spending behaviour.
• Ensure a proactive approach to client follow‑ups, invitations, and personalised communications to build long‑term loyalty.
• Lead by example with deep brand and product knowledge.
• Drive high service standards and team accountability.
• Act as an escalation point for customer concerns.
• Uphold luxury service and company values.

Leadership & Team Development

• Lead, coach, and inspire the team to deliver outstanding customer service and sales performance.
• Set and manage KPIs to drive team performance
• Foster a culture of excellence, ensuring engagement, motivation, and professional growth.
• Provide clear direction and set performance expectations to uphold brand standards.
• Proactively addressing and resolving individual and team challenges to maintain a professional and high performing, supportive working environment
• Develop succession plans and foster career growth.
• Oversee recruitment, training, and employee relations.
• Ensure adherence to company policies and accountability.

Store Operations

• Maintain store and VM standards in line with Guidelines
• Ensure stock movements in and out of store are managed accurately to minimise stock loss
• To support and actively participate in stocktake for your store and working with your Area Manager create and support an action plan following stocktake
• To follow the Retail Operations Guidelines and complete Store Operational tasks within the time frames set
• Ensure compliance with health, safety, and company policies.
• Maintain store upkeep, organisation, and administration.

Key Skills & Experience

• Proven experience in premium/luxury retail with strong commercial acumen.
• Ability to identify opportunities, drive sales, and exceed targets.
• Strong clienteling, coaching, and leadership abilities.
• Proficiency in POS and store systems, with excellent organization and problem‑solving skills.
• Effective stakeholder management, collaboration, and communication.
• Resilient, solution‑driven, and adept at motivating teams.
• Detail‑oriented, reliable, and accountable.

Joseph Company values

Uncompromising

We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time.

Integrity

How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles.

Attention to detail.

Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers.

Restless

Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward.

At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor.

By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.